Kapture Self-Serve
The facts below are what the maker publishes about Kapture Self-Serve, checked and dated. Our editors have not written about it yet.
Plans and prices
From Kapture Self-Serve's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom quote | Priced on request | Price shaped by product, users, interaction volumes, and AI features |
The facts
Each one read from Kapture Self-Serve's own pages, with the date it was checked.
What it does
- AI data use
- Kapture says customer data is never used to train or improve its AI models.checked 11 Oct 2026
- Automated tasks
- AI agents can handle requests such as order tracking, refunds, cancellations, account updates, and delivery scheduling.checked 11 Oct 2026
- Compliance
- Kapture lists SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 27001, and ISO 42001 among its compliance frameworks and standards.checked 11 Oct 2026
- Integrations
- The product page says pre-built connectors and open APIs sync customer, order, and inventory data in real time; the integrations page lists Zendesk, Freshdesk, Zoho, HubSpot, Jira, and Salesforce.checked 11 Oct 2026
- Intended customers
- Kapture describes the platform as enterprise-ready and presents solutions for BFSI, retail, travel, digital-native businesses, and energy and utilities.checked 11 Oct 2026
- Personalization
- The platform uses real-time data and vertical AI to provide context-aware responses tailored to each customer.checked 11 Oct 2026
- Security
- Kapture’s trust page says data is encrypted in transit with TLS 1.2 and at rest with AES-256, with role-based access controls and PII masking.checked 11 Oct 2026
- Self-service features
- Features include ticket deflection, intent detection, sentiment analysis, multilingual support, conversation history, a help center, and reports and analytics.checked 11 Oct 2026
- Support and launch
- The product FAQ says most businesses go live in a few weeks with low-code configuration, industry templates, and guided onboarding from the deployment team.checked 11 Oct 2026
- Supported channels
- The page names email, phone, WhatsApp, Facebook, Instagram, and other social platforms as supported channels.checked 11 Oct 2026
- Voice and non-voice support
- The product offers AI agents for voice support and for chats, emails, and social messages.checked 11 Oct 2026
- What it does
- Kapture Self-Serve is an omnichannel platform where AI agents resolve customer queries and execute routine tasks across email, voice, chat, and social channels.checked 11 Oct 2026
- Workflow customization
- Customers can customize AI agent flows to match business workflows and standard operating procedures.checked 11 Oct 2026
The company
- Founded
- 2014checked 28 Sep 2026
- Headquarters
- Bengaluru, Karnataka, Indiachecked 28 Sep 2026
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