Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs Kapture Self-Serve
Kapture Self-Serve
5.3#45 in customer self-service softwareWebAPI
VisitWhat both publish
| Fact | Jira | Kapture Self-Serve |
|---|---|---|
| Compliance | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in Jira's compliance program. | Kapture lists SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 27001, and ISO 42001 among its compliance frameworks and standards. |
| Founded | 2002 | 2014 |
| Headquarters | Sydney, Australia and San Francisco, California | Bengaluru, Karnataka, India |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | The product page says pre-built connectors and open APIs sync customer, order, and inventory data in real time; the integrations page lists Zendesk, Freshdesk, Zoho, HubSpot, Jira, and Salesforce. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | Kapture’s trust page says data is encrypted in transit with TLS 1.2 and at rest with AES-256, with role-based access controls and PII masking. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Kapture Self-Serve plans
- Custom quotePriced on request
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick Kapture Self-Serve if…
You want what its maker publishes above — check its page for the details.