Aisera Customer Service

What Aisera Customer Service is

Aisera Customer Service uses generative AI for conversational support and self-service across order tracking, questions, and issue resolution. It can automatically resolve repetitive requests, reduce ticket volumes, and hand conversations to live agents when escalation is needed. The assistant supports voice, SMS, email, webchat, WhatsApp, Twitter, Facebook Messenger, and API channels. Aisera says it handles more than 100 languages with built-in language detection. Ticket AI gives service agents resolution notes and next-best actions. Customer portal, embedded widget, guided workflows, and automated resolution are listed capabilities. Integrations include Five9, Genesys, Salesforce, ServiceNow, and Zendesk, while the conversational AI product lists more than 1200 built-in integrations and guided flows. Deployment options include AWS, Azure, GCP, VPCs, hybrid clouds, and on-premises environments. Aisera states that it does not retain customer data or use an organization’s data to train other models. It lists ISO/IEC 27001 and CSA Star Level 1 certifications, SOC 2, GDPR, HIPAA/BAA, and CCPA compliance, plus TLS 1.2+ and AES-256 encryption. Pricing is available on request.