Aisera Customer Service
5.3#44 in customer self-service softwareWebAPISelf-hosted
VisitAisera Customer Service vs Jira
What both publish
| Fact | Aisera Customer Service | Jira |
|---|---|---|
| Compliance | Aisera lists ISO/IEC 27001 and CSA Star Level 1 certifications and SOC 2, GDPR, HIPAA/BAA, and CCPA compliance. | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in Jira's compliance program. |
| Headquarters | Santa Clara, California | Sydney, Australia and San Francisco, California |
| Integrations | The customer service page lists Five9, Genesys, Salesforce, ServiceNow, and Zendesk integrations. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
Aisera Customer Service plans
- Aisera Customer ServicePriced on request
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Pick Aisera Customer Service if…
Aisera Customer Service suits organizations needing automated, multilingual support across many communication channels. It also fits teams requiring live-agent escalation, agent assistance, integrations, or flexible deployment.
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling