ServiceNow Customer Service Management AI Agents
The facts below are what the maker publishes about ServiceNow Customer Service Management AI Agents, checked and dated. Our editors have not written about it yet.
Plans and prices
From ServiceNow Customer Service Management AI Agents's own pricing page, checked 25 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| CSM Advanced | Priced on request | Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment |
| CSM Advanced | — | Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment |
| CSM Prime | Priced on request | Includes CSM Advanced · AI Specialists · Workforce Optimization |
| CSM Prime | — | Includes CSM Advanced · AI Specialists · Workforce Optimization |
The facts
Each one read from ServiceNow Customer Service Management AI Agents's own pages, with the date it was checked.
What it does
- API access
- Yeschecked 25 Sep 2026
- Customer portal
- Yeschecked 25 Sep 2026
- Help center
- Yeschecked 25 Sep 2026
- SLA management
- Yeschecked 25 Sep 2026
- Ticket automation
- Yeschecked 25 Sep 2026
The company
- Founded
- 2004checked 28 Sep 2026
- Headquarters
- Santa Clara, California, USAchecked 28 Sep 2026
Money
- Free plan
- Nochecked 25 Sep 2026
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