CSM Advanced
Priced on request
Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment
Checked 25 Sep 2026
Plans and prices
ServiceNow Customer Service Management AI Agents pricing
CSM Advanced
Not listed
Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment
Checked 25 Sep 2026
CSM Prime
Priced on request
Includes CSM Advanced · AI Specialists · Workforce Optimization
Checked 25 Sep 2026
CSM Prime
Not listed
Includes CSM Advanced · AI Specialists · Workforce Optimization
Checked 25 Sep 2026
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