18.0
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWeb
Best Call Center CRM Software in 2026
Call center CRM tools bring customer records together with inbound and outbound calling, IVR menus, recordings, queues and messaging. They help teams keep conversation history with customer work. Compare the call features you need, included agent limits and pricing. Check whether a product has an Android app; platform coverage may also include web, API, iOS, Windows or self-hosted deployment.
27.9
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
37.8
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.
AndroidiOSWeb
- 4
Dialpad Support
Dialpad Support is a contact center platform for customer support teams, combining voice and digital channels with AI tools, coaching, analytics,…
AndroidiOSWebAPI7.7From $8,095 a month - 5
Microsoft Dynamics 365 Sales
AndroidiOSWebAPI7.6 - 6
GoTo Contact Center
GoTo Contact Center is a paid contact center service for inbound and outbound calling, with omnichannel digital channels.
AndroidiOSWebAPI7.5From $29.95 a month - 7
Ringflow Contact Center
AndroidiOSWeb7.5From $7.99 a month - 8
UJET
AndroidiOSWebAPI7.3From $65 a month - 9
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, connects customer interactions with enterprise systems, data, AI, and workflows.
WebAPISelf-hosted7.0From $48 a month - 10
IFS Cloud Field Service Management
IFS Cloud Field Service Management coordinates field service work across planners, mobile technicians, and contractors.
AndroidiOSWebAPI6.8 - 11
Twilio Flex
Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.
WebAPISelf-hosted6.8From $150 a month - 12
Google Contact Center AI Platform
AndroidiOSWebAPI6.6 - 13
ICTContact
WebAPILinuxSelf-hosted6.5$399 one-time - 14
6.4From $85 a month - 15
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 166.0
- 175.8From $25 a month
- 184.9
- 19
CallZenix
Web4.7 - 20
Zendesk Talk
Web4.7 - 21
ICTCRM
Web4.6 - 224.6
Choosing well
Check platform access
Confirm how agents and supervisors will use the service. Products on this list run through web, API, iOS, Android, Windows or self-hosted setups.
If staff work from Xiaomi, Redmi or POCO phones, verify Android support and the functions available in its mobile app.
Match the call workflow
Assess inbound calling, outbound dialers, IVR menus, call recording and queue management against your support process.
Omnichannel messaging can keep other customer conversations alongside calls, while queue tools help organize waiting contacts.
Read pricing and limits
Look for any free plan or trial, then check the paid entry price and billing terms. ICTCRM lists a free plan; Agentforce Contact Center starts at $75 per user monthly, Dialpad Support at $80 per user monthly on annual billing, and Five9 at $119 per user monthly.
Pricing may be provided on request, as with CallZenix, GoTo Contact Center and Google Contact Center AI Platform. Compare the included agent limit before choosing a plan.
Plan the deployment
Decide whether a web service, API connection, Windows or iOS access, Android access, or self-hosted setup fits your team.
Review documentation and freshness when you need integrations, administration or a longer-term operating plan.
Questions people ask
Is there call center CRM software with a free plan?
Some products in this category list a free plan. ICTCRM is listed with a free plan, while other products may use paid plans or pricing on request.
Can I use these tools on Android?
Android is one of the platforms represented in this category. Check the individual product page to confirm Android availability and supported functions.
What call features should I compare?
Review inbound and outbound calling, IVR menus, recording, queue management, omnichannel messaging and the number of agents included.
Do products offer a free trial?
Some products in this category list a free trial. Check the product’s current terms before signing up.
What does paid pricing look like?
Examples of listed starting prices are $75 per user monthly for Agentforce Contact Center, $80 per user monthly on annual billing for Dialpad Support and $119 per user monthly for Five9. Pricing can also be on request.