ICTContact
The facts below are what the maker publishes about ICTContact, checked and dated. Our editors have not written about it yet.
Plans and prices
From ICTContact's own pricing page, checked 28 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise Edition | $399, paid once | Omnichannel and unified communications · WebRTC agent panel · IVR Studio · CRM and REST APIs · real-time monitoring and analytics · starting (5 Agents) |
| Service Provider | $1,500, paid once | Everything in Enterprise · multi-tenant and white-label · multi-service billing · WhatsApp Business integration · enhanced CDR reports · starting (20 Agents) |
The facts
Each one read from ICTContact's own pages, with the date it was checked.
What it does
- AI integration
- ICTContact integrates with Google Dialogflow for AI-powered customer conversations.checked 28 Sep 2026
- AI voice agent
- Its AI voice agent can look up and update CRM records, schedule callbacks, send SMS during a call, and hand off to a live agent; the feature is included in Service Provider Edition.checked 28 Sep 2026
- Channels
- The platform supports voice, SMS, email, WhatsApp, and other digital communications from one platform.checked 28 Sep 2026
- CRM integrations
- The integration guide names Salesforce, HubSpot, SuiteCRM, Vtiger, YetiForce, and EspoCRM, and says other systems with REST or SOAP APIs can connect.checked 28 Sep 2026
- Deployment and control
- Enterprise Edition is installed on the customer’s own servers, and the maker says the customer owns the install and the data stays with them.checked 28 Sep 2026
- Dialing
- Outbound dialing options include progressive, preview, power, and manual dialing; the feature comparison lists predictive dialing support as an add-on.checked 28 Sep 2026
- Intended users
- The maker says Enterprise Edition is aimed at small to medium businesses and Service Provider Edition at larger operations or ITSPs.checked 28 Sep 2026
- Monitoring and reports
- Features include real-time monitoring of campaigns, calls, queues, and agent activity, plus call detail and performance reports.checked 28 Sep 2026
- Purpose
- ICTContact is contact center software for inbound and outbound operations, combining communications, CRM, IVR, and automation.checked 28 Sep 2026
- Security and compliance
- The features page describes role and permission management and TCPA compliance support; it also lists AMD and DNC support.checked 28 Sep 2026
- Support resources
- ICTContact provides user guides, manuals, presentation guides, walkthrough videos, and control-panel screenshots.checked 28 Sep 2026
- System requirements
- The user guide lists Red Hat, Rocky Linux, and CentOS versions 8.x and 9.x, as well as Docker, as setup options.checked 28 Sep 2026
Money
- Free edition
- The maker describes a community edition that is free to download and install.checked 28 Sep 2026
- Free plan
- Nochecked 20 Sep 2026
- Trial and support
- The pricing page offers a free trial without stating its duration, and says both plans include support plus two weeks of free support after installation and setup.checked 28 Sep 2026
The company
- Headquarters
- Multan, Pakistanchecked 28 Sep 2026
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