Telair Click to Call CTI

Telair Click to Call CTI connects web-based phone numbers to a call through a registered SIP device or TELAIR Connect, with CRM lookup and call notes alongside. It suits organizations already using eligible TELAIR phone systems and a supported CRM. Its value depends on that fit: this is an extension tied to TELAIR’s Triton Series and Plus Tier subscriptions, not a standalone dialer.

Overview

The extension links web pages and phone calls: click a number, answer the call on your device, and it then dials the selected number. During active calls, it can surface matching caller or contact information from a compatible web CRM, and users can add notes to the CRM for incoming and outgoing calls. That combination can reduce switching between a phone and customer records for teams that already work in a supported CRM.

Compatibility is the key qualification. The extension works with registered SIP devices and TELAIR Connect, and its installation guide associates it with Triton Series systems and Plus Tier subscriptions. Buyers should confirm their system and subscription eligibility with TELAIR before choosing it.

Key features

Web dialing and CRM context

Click-to-dial starts the call from a webpage, but the user must first answer the device call; only then does the extension auto-dial the number. During calls, caller lookup can show matching CRM information, and users can record notes directly in the CRM. Supported CRMs are Salesforce, Zoho, Zendesk, Freshdesk, SugarCRM, Pipedrive, X2CRM, and Vtiger. This is a focused workflow for teams that need call context in those systems, rather than a broad standalone contact-management tool.

Phone system and calling

The CTI extension is part of a broader Hosted PBX offering. Hosted PBX features include Canada and US numbers and unlimited Canada and US calling, along with voicemail to email, multi-level auto attendant, call recording, hunt groups, call parking, and time-based routing. Connect also supports voice and video calls, messaging, and conferencing. Those capabilities may matter to a buyer evaluating the phone system as a whole, but they should not be mistaken for features of the extension alone.

Pricing

TELAIR lists paid Standard and Plus plans, both billed annually. Standard Plans cost $13 a month and include core PBX features, unlimited Canada and US calling, basic call queues and analytics, and mobile and desktop apps. It is the lower-cost fit for organizations that need core calling and basic queue and reporting functions; it gives up the advanced call-center capabilities, AI transcription and summarization, CRM integrations, and API access included in Plus.

Plus Plans cost $27 a month, billed annually, and include everything in Standard plus advanced call center features, AI transcription and summarization, CRM integrations, and API access. That is the relevant tier for teams seeking the CRM workflow central to Click to Call CTI. The installation guide ties the extension to Plus Tier subscriptions, so Standard pricing should not be taken as confirmation of CTI access. There is no free plan; confirm eligibility and any applicable subscription terms with TELAIR.

Platforms

The extension has Chrome-based browser and Microsoft Edge download links. TELAIR Connect is available in a web browser, on Windows, Mac, and Linux desktops, and as iOS and Android apps. The Cloud Softphone app supports iOS 13.0 or later and Android 6.0 or later, and requires QR-code activation from support. The range gives teams several ways to answer calls, though mobile activation involves a support step.

Who it's for

Click to Call CTI is best suited to businesses on TELAIR’s Triton Series and Plus Tier that handle customer calls through a supported CRM and want webpage dialing, caller context, and call notes in one workflow. Organizations choosing a phone system may also value Hosted PBX features such as call routing, recording, and historical analytics available for up to two years. It is a poor fit for someone seeking a standalone extension, an explicitly free option, or a setup independent of TELAIR’s phone system.

Pros and cons

• Pro: Web dialing, CRM caller lookup, and call notes bring three parts of a customer-call workflow together for users of the eight compatible CRMs.
• Pro: Calls can be answered through registered SIP devices or Connect desktop and mobile apps, giving teams more than one device path.
• Con: The extension is tied to Triton Series and Plus Tier eligibility, limiting its usefulness outside TELAIR’s ecosystem.
• Con: The call still requires answering the device before the extension dials the clicked number, so it is not a one-step, unattended dial.
• Con: Mobile Cloud Softphone setup requires QR-code activation from support, adding an onboarding dependency.

Alternatives

Consider KalliopeCTI if a free mode and Windows, macOS, or Ubuntu support matter more than TELAIR’s phone-system tie-in. Choose Jet Interactive for call-tracking numbers on a month-to-month basis, with calls charged at 6¢/min. PhoneIQ is another paid option, with a free trial and an annually billed Office Standard plan at $11 a month.

TAPIMaster is an alternative to compare. XPhone Connect is an alternative to compare. ICTContact is an alternative to compare. Enghouse CCaaS is an alternative to compare. Fastcall is an alternative to compare.

Browse more options in Computer Telephony Integration Software.

Verdict

Choose Telair Click to Call CTI if your organization uses an eligible Triton Series system, can subscribe to Plus, and wants web dialing integrated with CRM lookup and call notes. Its strongest case is the direct connection between a webpage number, a live call, and supported CRM records. Look elsewhere if you need a standalone or free CTI tool, or do not want your choice of dialer tied to TELAIR’s subscription and system eligibility.