Fastcall

What Fastcall is

Fastcall is a Salesforce-native communications platform for voice, messaging, and automatic activity logging. It handles inbound and outbound calls, click-to-dial, list dialing, voicemail drop, recording, and transcription. Users can send and receive SMS, MMS, and WhatsApp messages from Salesforce, with activity logged there. Fastcall also logs calls made through the Salesforce mobile interface. Its listed Salesforce integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel, and Einstein Bots. Agentforce can use it to make calls, send messages, and handle IVR interactions within Salesforce. A Subscriber API is available through Apex, Salesforce Flows, and Salesforce REST API actions. Fastcall connects to Twilio, which handles phone-number allocation and pay-as-you-go minutes through a subaccount. An active Salesforce subscription is required. The advertised trial lasts 14 days. Essential costs $30 per user per month and Pro costs $60 per user per month; both have a 10-user minimum and monthly usage charges. The listed starting rate is $24/user/mo (annual).