Avaya Experience Platform
7.0#3 in telemarketingFrom $48 a monthWebAPISelf-hosted
VisitAvaya Experience Platform vs Fastcall
What both publish
| Fact | Avaya Experience Platform | Fastcall |
|---|---|---|
| Audience | The platform is designed for large, complex enterprise contact center environments, including deployments with thousands of agents. | Fastcall describes its team as Salesforce subject matter experts and its service as dedicated to Salesforce users. |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | Documented Salesforce integrations include Agentforce, Sales Engagement, Einstein Conversation Insights, Einstein Generative AI, Omni-Channel and Einstein Bots. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Fastcall asks subscribers to open a support case within the app for the fastest service. |
Avaya Experience Platform plans
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
Fastcall plans
- Essential$30 a month
- Pro$60 a month
- CustomPriced on request
Pick Avaya Experience Platform if…
Avaya Experience Platform is intended for large, complex enterprise contact centers. It may suit organizations that need omnichannel workflows, AI options, and deployment flexibility.
Pick Fastcall if…
Fastcall suits Salesforce users who want calling and messaging activity recorded in their CRM. It may fit teams using Agentforce or Salesforce Mobile, provided they have an active Salesforce subscription.