XPhone Connect
XPhone Connect is a unified communications platform for enterprises and public institutions, bringing telephony, presence, CRM integration, and hotline manag…
What XPhone Connect is
XPhone Connect is a unified communications platform for enterprises and public institutions, bringing telephony, presence, CRM integration, and hotline management together. Its call controls let users start, answer, transfer, or toggle calls with one click; a PC with a headset and internet connection can also act as a softphone. TeamDesk routes incoming hotline calls to teams, and built-in Analytics provides information to help improve availability and service quality. Collaboration features include video meetings, screen sharing, group chat, voicemail, call history, fax, and SMS. The platform names integrations with SAP, Salesforce, Microsoft Outlook, Microsoft Teams, CRM and ERP systems, and compatible Jabra, Yealink, and Poly headsets. The TAPI server and professional services can support custom connections. XPhone is hosted on premises, either locally or on a virtual machine such as Azure or AWS; the maker says it has no cloud dependency. Pricing is available on request. Subscription and perpetual-license options are listed, with user-specific licensing.
Good
- One-click controls for common call actions.
- TeamDesk distributes incoming hotline calls.
- Includes meetings, screen sharing, chat, fax, and SMS.
- Supports local or virtual-machine hosting.
Watch out
- Pricing is available only on request.
- Premium and Enterprise subscription users cannot be mixed.
- Subscription pricing is not published.
Who it suits
XPhone Connect is aimed at corporations with complex IT environments, companies, and public administrations. It suits organizations seeking on-premises deployment, integrations, or customization.
Verdict
XPhone Connect combines calling, collaboration, and hotline management with on-premises deployment options. Organizations considering it should account for its subscription user-mix restriction and request pricing.
Plans and prices
From XPhone Connect's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| License purchase | — | Permanent license use · user-specific licensing · optional Up2Date service · One-off payment; price not published on the page |
| Software subscription | — | User-specific licensing · latest software version and Up2Date included · Enterprise and Premium users cannot be mixed · Yearly; price not published on the page |
The facts
Each one read from XPhone Connect's own pages, with the date it was checked.
What it does
- Administration
- The platform provides web-based central administration, multiple administrator roles, automatic logging of administrator changes, and integrated backup and restore.checked 4 Oct 2026
- Calling
- Its CTI features let users start, answer, transfer and toggle calls with one click, and its softphone works from a PC with a headset and internet connection.checked 4 Oct 2026
- Collaboration
- Features include video meetings, screen sharing, group chat, presence, voicemail, call history, fax and SMS.checked 4 Oct 2026
- Custom integrations
- The TAPI server can connect specialist or third-party systems for functions such as click-to-dial and journal integration, and professional services can build customized connections.checked 4 Oct 2026
- Data control
- The maker says contacts, chats and voicemails can be stored on the customer’s own on-premises server under its data sovereignty, and describes the solution as GDPR-compliant.checked 4 Oct 2026
- Deployment
- XPhone is an on-premises solution that can be hosted locally or on a virtual machine in services such as Microsoft Azure or AWS; the maker says it has no cloud dependency.checked 4 Oct 2026
- Hotline management
- TeamDesk distributes incoming calls to teams, and its built-in Analytics provides information for improving availability and service quality.checked 4 Oct 2026
- Integrations
- The maker names SAP, Salesforce, Microsoft Outlook, Microsoft Teams, CRM and ERP systems, and compatible Jabra, Yealink and Poly headsets among its integrations.checked 4 Oct 2026
- Intended users
- The maker positions XPhone Connect for corporations with complex IT environments and for companies and public administrations, including organizations with integration, customization or compliance needs.checked 4 Oct 2026
- Licensing limit
- In the subscription model, Premium and Enterprise users cannot be mixed.checked 4 Oct 2026
- Product
- XPhone Connect is a unified communications platform combining telephony, presence, CRM integration and hotline management for enterprises and public institutions.checked 4 Oct 2026
- Security
- The maker describes encrypted client-server connections using TLS-secured WCF TCP binding with AES-256 and internal voice communication secured by SRTP with AES-256.checked 4 Oct 2026
- Support
- Optional vendor Service Packs provide annual support-hour quotas, with listed services including consulting, installation, upgrades, troubleshooting and configuration changes.checked 4 Oct 2026
The company
- Headquarters
- Germering near Munich, Germanychecked 28 Sep 2026
Where it runs
- Platforms
- The download page lists a Windows client and server, iOS and Android mobile apps, and a Mac client in beta.checked 4 Oct 2026
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