Enghouse CCaaS

What Enghouse CCaaS is

Enghouse CCaaS is a cloud contact center platform for managing customer interactions across voice, email, chat, SMS, social media and video. Its listed capabilities include inbound and outbound calling, automatic call distribution, IVR and self-service, recording, and reporting dashboards. AI tools cover interaction evaluation, customer sentiment insights, agent assistance and natural-language self-service. Teams access the service through a web interface, and APIs and toolkits can connect CRM, workforce management and other applications. Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp and Google Dialogflow. Workforce features include demand forecasting, skills-based scheduling and intraday management. Standard and Advanced tiers list 90 days of recording storage, and the capabilities table lists 24/7 support. Optional capabilities include workforce management, CRM connectors, chatbots, voicebots, analytics, outbound campaigns and PCI payment options. Enghouse describes the service as suitable for deployments from 10 to 10,000 seats, regardless of agent location. Pricing is not displayed; prospective customers can request a demo and contact Enghouse.