Agentforce Contact Center
7.8#2 in customer service qa softwareFrom $50 a monthAndroidiOSWebAPI
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| Fact | Agentforce Contact Center | Enghouse CCaaS |
|---|---|---|
| Founded | 1999 | 1984 |
| Headquarters | San Francisco, California, United States | Markham, Ontario, Canada |
It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.
Enghouse CCaaS may suit contact centers needing multiple interaction channels, workforce features and cloud access. Enghouse describes it for deployments from 10 to 10,000 seats.