Enghouse CCaaS
5.9#110 in call center softwareWebAPI
VisitEnghouse CCaaS vs VICIdial
What both publish
| Fact | Enghouse CCaaS | VICIdial |
|---|---|---|
| APIs | The product page says APIs and toolkits can connect CRM, workforce management, and other applications using a standard API. | The feature list includes an agent-session API, a lead-import API, and web-based data export utilities. |
| Headquarters | Markham, Ontario, Canada | St. Petersburg, Florida, United States |
| Integrations | Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| Outbound dialer | Yes | Yes |
| Product | Enghouse CCaaS is a cloud-based contact center platform for handling customer interactions across multiple channels. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
Enghouse CCaaS plans
- Enghouse CCaaSPriced on request
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick Enghouse CCaaS if…
Enghouse CCaaS may suit contact centers needing multiple interaction channels, workforce features and cloud access. Enghouse describes it for deployments from 10 to 10,000 seats.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.