EVERYTHING XIAOMI
Get listed
GoTo Contact Center logo

GoTo Contact Center

GoTo Contact Center is a paid contact center service for inbound and outbound calling, with omnichannel digital channels.

Place
#12 of 122
Score
8.2
GoTo Contact Center's website

What GoTo Contact Center is

GoTo Contact Center is a paid contact center service for inbound and outbound calling, with omnichannel digital channels. Its Contact Center plan includes an agent dashboard, integrated softphone, AI chat analysis, and supervisor reporting tools. Teams can assign skills, tag work, and route by priority. The plan also lists call wrap up, automatic queue callback, and an auto dialer. Agent monitoring, coaching, and co-browsing are included. Other listed capabilities include an IVR builder, auto attendant, custom call routing, voicemail transcription, and multiple business numbers. Desktop and mobile apps are available, and supported platforms are Windows, macOS, iOS, Android, and web. GoTo Contact Center has no free plan, and its pricing is available on request. The company is headquartered in Boston, Massachusetts, United States.

Good

  • Supports inbound and outbound calling.
  • Includes an IVR builder and custom call routing.
  • Provides agent monitoring, coaching, and co-browsing.
  • Available on Windows, macOS, iOS, Android, and web.

Watch out

  • No free plan is listed.
  • Pricing is available on request.

Who it suits

GoTo Contact Center may suit organizations that need inbound and outbound calling with omnichannel channels and agent oversight tools. Its platform options cover desktop, mobile, and web users.

Verdict

GoTo Contact Center combines calling, routing, agent tools, and omnichannel digital channels. The service is paid, with pricing provided on request.

Plans and prices

From GoTo Contact Center's own pricing page, checked 15 Oct 2026.

All about pricing
PlanPriceWhat it gives you
Contact CenterPriced on requestEverything in CX · AI chat analysis · agent dashboard and softphone · skills, tagging and priority routing · callbacks and autodialer · monitoring, coaching and co-browsing
GoTo Connect$29.95 a monthMost calling and collaboration features · cloud PBX · custom routing · video meetings · desktop and mobile apps · per user, per month for 1–4 users

The facts

Each one read from GoTo Contact Center's own pages, with the date it was checked.

What it does

Agent channels
Agents can handle voice, video, chat, SMS and social interactions in the platform.checked 15 Oct 2026
Agent coaching
Supervisors can monitor and coach agents using call monitoring and coaching tools.checked 9 Oct 2026
Agent dashboards
Agent dashboards show KPIs, talk time, hold time and queue status.checked 15 Oct 2026
AI functions
AI capabilities include call summaries, transcriptions, topic detection, sentiment analysis, chat analysis and AI quality management.checked 15 Oct 2026
AI tools
AI features include chat analysis, call summaries, transcripts, topics, and sentiment capabilities.checked 9 Oct 2026
Analytics
Reporting includes real-time and historical metrics, queue times, agent availability, call outcomes and export to CSV, PDF or PNG.checked 15 Oct 2026
API
GoTo publishes APIs for calls, messaging, call events, queue analytics, contact-center agent history, phone administration and webhooks.checked 15 Oct 2026
API changelog
The developer changelog records a September 2026 Call Events Report update adding provider fields and a historical contact-center agent-status endpoint released April 10, 2026.checked 15 Oct 2026
Availability
GoTo describes Contact Center as cloud-based and reports 99.999% availability on its product page.checked 9 Oct 2026
Availability claim
GoTo advertises 99.999% availability for its contact-center offering.checked 15 Oct 2026
Callback queues
Callback queues let callers keep their place without remaining on hold.checked 15 Oct 2026
Call handling
Features include intelligent call routing and callback queues to direct customers and reduce wait times.checked 9 Oct 2026
Call monitoring
Listen, whisper and barge modes support supervisor coaching.checked 15 Oct 2026
Channels
The broader GoTo Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat, and surveys.checked 9 Oct 2026
Digital channel scope
omnichannelchecked 23 Sep 2026
Documentation
GoTo provides a developer portal with guides, API references, status information and a changelog, plus a separate support site and community forum.checked 15 Oct 2026
Inbound calling
Yeschecked 23 Sep 2026
Integrations
Published integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow.checked 15 Oct 2026
Intelligent routing
Supervisors can route callers to appropriate destinations using intelligent call-routing rules.checked 15 Oct 2026

The company

Company history
Gartner lists GoTo's year founded as 2003 and its parent company as Francisco Partners.checked 15 Oct 2026
Company scale
LinkedIn lists GoTo as a privately held Boston software company with 1,001–5,000 employees and headquarters at 333 Summer Street.checked 15 Oct 2026
Headquarters
Boston, Massachusetts, United Stateschecked 28 Sep 2026

Where it runs

Desktop apps
GoTo's download center lists desktop apps for Mac and Windows.checked 9 Oct 2026

Money

IVR and dial plans
IT administrators can build drag-and-drop dial plans and interactive voice-response menus.checked 15 Oct 2026

Alternatives to GoTo Contact Center

All alternatives
  1. 1Genesys Cloud CX logo

    Genesys Cloud CX

    AndroidiOSWebAPI
    8.8From $75 a month
    Visit
  2. 2VICIdial logo

    VICIdial

    Free planOpen sourceAndroidiOSWebAPI
    8.8Free plan
    Visit
  3. 3Amazon Connect logo

    Amazon Connect

    AndroidiOSWebAPI
    8.7
    Visit
  4. 4

    Agentforce Contact Center

    AndroidiOSWebAPI
    8.5From $50 a month
    Visit
  5. 5

    CallHub

    Free planAndroidiOSWebAPI
    8.5Free plan
    Visit
  6. 6

    Freshcaller

    Free planAndroidiOSWeb
    8.4From $15 a month
    Visit