GoTo Contact Center
8.2#12 in call center softwareFrom $29.95 a monthAndroidiOSWebAPI
VisitGoTo Contact Center vs VICIdial
What both publish
| Fact | GoTo Contact Center | VICIdial |
|---|---|---|
| API | GoTo publishes APIs for calls, messaging, call events, queue analytics, contact-center agent history, phone administration and webhooks. | A web-based agent API supports remote session control such as click-to-dial, and a separate lead-import API is provided. |
| Call handling | Features include intelligent call routing and callback queues to direct customers and reduce wait times. | It supports inbound, outbound, and blended calls, as well as inbound email and website chat through a web-based agent interface. |
| Digital channel scope | omnichannel | voice_plus_digital |
| Headquarters | Boston, Massachusetts, United States | St. Petersburg, Florida, United States |
| Inbound calling | Yes | Yes |
| Integrations | Published integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. | Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP. |
| IVR builder | Yes | Yes |
| Licence | GoTo and its licensors retain proprietary rights in the services and related intellectual property, so it is not open source. | Versions after 2.0.4.1 use GNU Affero General Public License version 2; earlier versions used GPLv2. |
| Outbound dialer | The product includes an outbound dialer for automating sales calls. | Yes |
| Product | GoTo Contact Center is an all-in-one, AI-powered cloud contact center solution. | VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer. |
GoTo Contact Center plans
- Contact CenterPriced on request
- GoTo Connect$29.95 a month
VICIdial plans
- Free Open-Source DownloadFree
- VICIhost hosting$400 a month
- Additional VICIhost server provisioning$500, paid once
- VICIhost initial provisioning$1,000, paid once
Pick GoTo Contact Center if…
GoTo Contact Center may suit organizations that need inbound and outbound calling with omnichannel channels and agent oversight tools. Its platform options cover desktop, mobile, and web users.
Pick VICIdial if…
You want what its maker publishes above — check its page for the details.