LivePerson Conversational Cloud
LivePerson Conversational Cloud is a web-based platform for managing customer conversations across voice and messaging.
What LivePerson Conversational Cloud is
LivePerson Conversational Cloud is a web-based platform for managing customer conversations across voice and messaging. It supports channels including web, mobile apps, SMS, email, WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram, Google RCS Messaging, KakaoTalk, LINE, Viber, and WeChat. Tools include a visual flow builder, AI bot generation, knowledge-base answers, human handoff, real-time guidance, suggested replies, summaries, and next-best actions. Analytics cover sentiment, customer journeys, interactions, and text. Admins can manage users and skills in the management console, while Integration Hub supports workflows, third-party APIs, and a widget marketplace. Plan information includes access to more than 50 data, connect, and customize APIs. The platform integrates with a brand's single sign-on, and technical support is described as available 24/7. Bronze is a messaging-first workspace for agents and supervisors; Silver focuses on automation and self-service; Gold includes advanced analytics and generative AI capabilities. Pricing is available by quote, and there is no free plan. Messaging channels carry a 15% handling fee on top of listed rates.
Good
- Supports a broad range of messaging and voice channels
- Includes human handoff and AI bot generation
- Admins can manage users and skills
- Technical support is described as available 24/7
Watch out
- No free plan is stated
- Pricing is available by quote
- Messaging channels carry a 15% handling fee
- No security certifications are listed
Who it suits
It suits businesses managing customer conversations across multiple messaging and voice channels, particularly those seeking automation, analytics, and human handoff. Pricing is provided by quote rather than a listed plan price.
Verdict
LivePerson Conversational Cloud combines multichannel conversations, automation, and analytics in a web platform. Businesses should request a quote and account for the stated messaging handling fee.
Plans and prices
From LivePerson Conversational Cloud's own pricing page, checked 27 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Bronze | Priced on request | Messaging-first workspace focused on agent efficiency. · Messaging-first agent and supervisor workspace |
| Silver | Priced on request | Intelligent automation focused on self-service. · Intelligent automation and self-service |
| Gold | Priced on request | Advanced analytics and Generative AI capabilities. · Advanced analytics and generative AI |
The facts
Each one read from LivePerson Conversational Cloud's own pages, with the date it was checked.
What it does
- Admin controls
- Admins can create and manage users and skills through the management console.checked 27 Sep 2026
- API access
- The plan information states access to more than 50 data, connect, and customize APIs.checked 27 Sep 2026
- Communication channels
- Channels include web, app, SMS, email, WhatsApp, Apple Messaging, Messenger, Instagram, and others.checked 27 Sep 2026
- Conversation insights
- It analyzes conversational data across voice and messaging to understand customer needs and feelings.checked 27 Sep 2026
- Human handoff
- Yeschecked 23 Sep 2026
- Interaction volume
- The platform powers nearly 1 billion conversational interactions each month.checked 27 Sep 2026
- Messaging handling fee
- Messaging channels are charged at listed rates plus a 15% handling fee.checked 27 Sep 2026
- Pricing action
- Businesses are directed to request a quote.checked 27 Sep 2026
- Pricing model
- Simple pricing with minimal add-ons and no service fees.checked 27 Sep 2026
- Security and SSO
- It integrates with a brand's single sign-on experience.checked 27 Sep 2026
- Security compliance
- The page provides a Security and compliance section but lists no certifications.checked 27 Sep 2026
- Support availability
- Technical support is described as available 24/7.checked 27 Sep 2026
- Training phrase limit
- Generative Intent Training allows a maximum of 1,000 training phrases per intent.checked 27 Sep 2026
- Transfer task limit
- File transfer subscriptions allow a maximum of 15 tasks per site ID.checked 27 Sep 2026
The company
- Company ownership
- LivePerson has been acquired by SoundHound AI.checked 27 Sep 2026
- Founded
- 1995checked 28 Sep 2026
- Headquarters
- New York, New York, United Stateschecked 28 Sep 2026
Money
- Free tier
- No free plan or free-tier limits are stated.checked 27 Sep 2026
- Trial and refund
- No trial or refund terms are stated.checked 27 Sep 2026
Where it runs
- Integration platform
- Integration Hub supports workflows, third-party APIs, and a widget marketplace.checked 27 Sep 2026
- Platform scope
- The platform supports connected customer experiences across voice and messaging.checked 27 Sep 2026
