InvGate Service Desk
The facts below are what the maker publishes about InvGate Service Desk, checked and dated. Our editors have not written about it yet.
Plans and prices
From InvGate Service Desk's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Pro | $500 a year | Workflow builder · AI Service Agent · Microsoft Teams / WhatsApp · Per agent; starts at $2,500/year; 5–50 agents |
| Starter | $1,499 a year | Unlimited end-users and approvers · SSO integration · AI Hub · Fixed price; 5 agents |
| Enterprise | $12,000 a year | Any number of agents · Concurrent seats · On-premise hosting · Multiple SAML support · Custom; starts at $12,000/year |
The facts
Each one read from InvGate Service Desk's own pages, with the date it was checked.
What it does
- AI capabilities
- The plans include more than 20 AI capabilities, including ticket assistance, knowledge discovery and service automation.checked 21 Oct 2026
- AI Hub
- AI Hub provides AI-powered ticket summaries, virtual service agent support, knowledge article generation, routing and suggested answers.checked 1 Oct 2026
- Automation
- Automation rules trigger custom actions when request conditions are met.checked 21 Oct 2026
- Core features
- The product includes ticket management, self-service, workflows, analytics, knowledge management, change and problem management, automation, SLAs, gamification, multi-department support and a product catalog.checked 1 Oct 2026
- Customer reach
- InvGate says its solutions support organizations in more than 70 countries and are used across industries including banking, aerospace, healthcare and retail.checked 1 Oct 2026
- Deployment
- InvGate Service Management is offered through SaaS and on-premise delivery models.checked 1 Oct 2026
- Documentation and support
- Plans include human support and community access; Pro and Enterprise add onboarding and training, with Enterprise critical-incident response carrying a 15-minute SLA.checked 21 Oct 2026
- Encryption and availability
- All plans state TLS encryption in transit, AES-256 encryption at rest and a 99.9% availability SLA.checked 21 Oct 2026
- Funding
- Crunchbase lists one Series A round with Riverwood Capital as lead investor, but the funding amount is obscured.checked 21 Oct 2026
- Gamification
- Gamification features use challenges, engagement and rewards to encourage productivity.checked 21 Oct 2026
- Integrations
- Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps.checked 21 Oct 2026
- Knowledge management
- The product includes a knowledge repository intended to support self-resolution and reduce service-desk workload.checked 21 Oct 2026
- Lansweeper integration
- Lansweeper documents automated asset synchronization, linked assets in tickets and change/problem-management support; InvGate Service Desk version 7.51 or later is required.checked 21 Oct 2026
- License
- The subscription agreement grants limited internal access and says it does not grant customers a software license; InvGate retains intellectual-property rights.checked 21 Oct 2026
- Limit: customization
- G2 review summaries say some users want more robust customization, and one reviewer found advanced personalization difficult.checked 21 Oct 2026
- Limit: reporting complexity
- A Gartner Peer Insights reviewer specifically criticized reporting as too complicated to configure.checked 21 Oct 2026
Money
- API plan limits
- The public InvGate API is included in Pro and Enterprise but not Starter; extended API rate limits are an Enterprise capability.checked 21 Oct 2026
Where it runs
- Approvals
- Approval management supports custom approvals for routine and critical processes.checked 21 Oct 2026
- Google Play app
- The InvGate Android listing reports 10K+ downloads, supports agents, managers and end-users, and says no data is collected or shared with third parties.checked 21 Oct 2026
The company
- Company headquarters and founding
- LinkedIn lists Buenos Aires, Argentina as headquarters and 2009 as the founding year.checked 21 Oct 2026
- Company legal name
- Crunchbase lists the legal name as InvGate SRL and describes the company as private.checked 21 Oct 2026
- Company size
- LinkedIn lists InvGate in the 201–500 employee range.checked 21 Oct 2026
- Founded
- 2009checked 4 Oct 2026
- Headquarters
- Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spainchecked 28 Sep 2026
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