InvGate Service Desk
7.9#4 in customer self-service softwareFrom $500 a yearAndroidiOSWebAPI
VisitInvGate Service Desk vs TOPdesk
What both publish
| Fact | InvGate Service Desk | TOPdesk |
|---|---|---|
| AI capabilities | The plans include more than 20 AI capabilities, including ticket assistance, knowledge discovery and service automation. | Higher plans include AI incident categorization, knowledge-item generation, search, summarization, writing, answer and translation assistance. |
| Company legal name | Crunchbase lists the legal name as InvGate SRL and describes the company as private. | Crunchbase lists the legal entity as TOPdesk Nederland BV. |
| Company size | LinkedIn lists InvGate in the 201–500 employee range. | LinkedIn lists TOPdesk as privately held with 501–1,000 employees and 723 employee profiles. |
| Deployment | InvGate Service Management is offered through SaaS and on-premise delivery models. | TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. |
| Documentation and support | Plans include human support and community access; Pro and Enterprise add onboarding and training, with Enterprise critical-incident response carrying a 15-minute SLA. | The documentation portal contains module manuals, usage guidance, API documentation, a customer knowledge base and support-team access. |
| Founded | 2009 | 1993 |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Delft, Netherlands |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Rating on G2 | 4.6 out of 5 from 20 reviews | 4.1 out of 5 from 30 reviews |
| Rating on Gartner Peer Insights | 4.9 out of 5 from 434 ratings | 4.4 out of 5 from 1,207 reviews |
| Rating on GetApp | 4.6 out of 5 from 108 reviews | 4.4 out of 5 from 111 reviews |
| Rating on TrustRadius | 6.6 out of 10 from 10 reviews | 8.4 out of 10 from 500 reviews |
InvGate Service Desk plans
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
TOPdesk plans
- Essential£51 a month
- Engaged£72 a month
- Excellent£101 a month
Pick InvGate Service Desk if…
You want what its maker publishes above — check its page for the details.
Pick TOPdesk if…
TOPdesk suits IT, Facility Management, and HR teams that need to manage service requests, tickets, and assets. It may also fit organizations seeking cloud or on-premises deployment and a self-service portal for end users.
Charts they share
Sla ManagementEnterprise Service Management SoftwareIT Change Management SoftwareIT Knowledge Base SoftwareIT Problem Management SoftwareTicketing SoftwareIT Service Catalog SoftwareIT SLA Management SoftwareIT Service Management - Enterprise SoftwareSelf Service SoftwareAI IT Service Desk SoftwareIT Help Desk SoftwareIT Service Management - Midmarket SoftwareIT Ticketing SystemsIT Incident Management SoftwareITSM Software