18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Best IT Service Management - Enterprise Software in 2026
Teams use IT service management software to manage incidents, changes, problems, configurations, deployments and service-level agreements. Products here run on web, API, Android, iOS, Windows or self-hosted environments. Compare the workflows covered, hosting model, licence terms and pricing. Check the platform list for Android access before choosing a tool for a Xiaomi, Redmi or POCO phone.
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.1
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinux
- 4
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 5
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 6
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 7
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 8
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 9
Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management extends IT service-management workflows into areas such as HR, facilities, security, and other departments.
AndroidiOSWebAPI7.1 - 10
OpsYnt ITSM
OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams.
AndroidiOSWebAPI7.0From $49 a month - 11
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.
AndroidiOSWebAPI6.8 - 12
Automic Continuous Delivery Automation
Automic Continuous Delivery Automation orchestrates application releases and deployments, with real-time monitoring and release reporting.
WebAPILinuxSelf-hosted6.5 - 13
IFS Enterprise Service Management
IFS Enterprise Service Management brings internal service requests and support functions together across IT and business departments.
AndroidiOSWebWindows6.3 - 14
OTRS
OTRS is help desk and IT service management software for customer service, IT service management, and corporate security.
AndroidiOSWebAPI6.3 - 15
SimpleOne ITSM
SimpleOne ITSM is a paid service-management platform for automating IT delivery, Service Desk work, and other business processes.
AndroidiOSWebAPI6.3 - 16
ServiceCore
ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices.
AndroidiOSWebAPI6.2 - 17
TeamDynamix ITSM
AndroidiOSWebAPI6.0 - 18
OpenText Service Management
AndroidiOSWeb5.8 - 19
ServiceNow ITSM
ServiceNow ITSM is a paid service-management product for organizing IT requests and operational work.
AndroidiOSWeb5.8 - 20
USU IT Service Management
USU IT Service Management is web-based software for organizing service work across IT and non-IT departments.
Web5.0 - 21
System Center Operations Manager
WebWindows4.9 - 22
4.8
Choosing well
Compare free plans, trials and paid prices
GLPI, iTop and ManageEngine ServiceDesk Plus are among the listed products with free plans. GLPI shows paid service from €19 per user per month and a 45-day trial, while ManageEngine shows paid service from $13 per month and a 30-day trial.
InvGate Service Desk shows annual pricing beginning at $1,499 and includes a 30-day trial. Automic Continuous Delivery Automation, Matrix42 IT Service Management and OpsYnt ITSM show trial availability; other products provide pricing on request.
Check Android and other platforms
Platform coverage across this category includes Android, iOS, web, Windows, API and self-hosted deployments. Alemba Service Manager lists Android, API, iOS, self-hosted, web and Windows support.
Check the product's current platform list if phone access matters, then confirm whether its web or self-hosted setup fits your team.
Match the service workflows
Review each product's incident, change, problem, configuration, deployment and SLA management support. A tool that fits your existing process can reduce the need for separate systems.
Review hosting and licence terms
Self-hosted deployment is available as a platform option in this category. Some listed products provide open-source code, so check the licence, update process and hosting work before choosing a self-managed installation.
Questions people ask
Do these ITSM tools support Android?
Platform coverage varies. Alemba Service Manager lists Android, along with API, iOS, self-hosted, web and Windows. Check the product's platform details before choosing.
Which tools list a free plan?
GLPI, iTop and ManageEngine ServiceDesk Plus list a free plan. GLPI and ManageEngine also list paid tiers.
Which products list free trials?
Automic Continuous Delivery Automation lists a free trial. GLPI lists 45 days; InvGate, ManageEngine and Matrix42 list 30 days; OpsYnt also lists a 30-day trial.
What ITSM capabilities should I compare?
Review incident, change, problem, configuration, deployment and SLA management, then match those capabilities to your service process.
Is open-source ITSM software available?
Some items in this category offer open-source code. Check the licence and whether you want self-hosted deployment before selecting a tool.