18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Best IT Service Management - Enterprise Software in 2026
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.1
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinux
- 4
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 5
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 6
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 7
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 8
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 9
Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management extends IT service-management workflows into areas such as HR, facilities, security, and other departments.
AndroidiOSWebAPI7.1 - 10
OpsYnt ITSM
OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams.
AndroidiOSWebAPI7.0From $49 a month - 11
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.
AndroidiOSWebAPI6.8 - 12
Automic Continuous Delivery Automation
Automic Continuous Delivery Automation orchestrates application releases and deployments, with real-time monitoring and release reporting.
WebAPILinuxSelf-hosted6.5 - 13
IFS Enterprise Service Management
IFS Enterprise Service Management brings internal service requests and support functions together across IT and business departments.
AndroidiOSWebWindows6.3 - 14
OTRS
OTRS is help desk and IT service management software for customer service, IT service management, and corporate security.
AndroidiOSWebAPI6.3 - 15
SimpleOne ITSM
SimpleOne ITSM is a paid service-management platform for automating IT delivery, Service Desk work, and other business processes.
AndroidiOSWebAPI6.3 - 16
ServiceCore
ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices.
AndroidiOSWebAPI6.2 - 17
TeamDynamix ITSM
AndroidiOSWebAPI6.0 - 18
OpenText Service Management
AndroidiOSWeb5.8 - 19
ServiceNow ITSM
ServiceNow ITSM is a paid service-management product for organizing IT requests and operational work.
AndroidiOSWeb5.8 - 20
USU IT Service Management
USU IT Service Management is web-based software for organizing service work across IT and non-IT departments.
Web5.0 - 21
System Center Operations Manager
WebWindows4.9 - 22
4.8