SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
What SysAid is
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems. Its tools also cover asset discovery, inventory, and monitoring, along with a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect offers Workato integrations with more than 1,000 business applications, plus plug-in add-ons and API access. The pricing page lists prebuilt AI connections to Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. SysAid is available through cloud and on-premises delivery, though some features are exclusive to its Cloud edition. Mobile apps for iOS and Android let users create and view incidents and requests, add notes and attachments, and check history. Professional costs $89 a month, billed at $89 agent/month; Enterprise pricing is custom and starts at 20 agents. Both plans list 24/6 support.
Good
- Handles incidents, requests, changes, and problems
- Includes asset discovery, inventory, and monitoring
- Offers iOS and Android mobile apps
- Connects with more than 1,000 business applications
- Both plans list 24/6 support
Watch out
- No free plan
- Professional costs $89 a month
- Enterprise pricing is custom and starts at 20 agents
- Some features are unavailable on-premises
Who it suits
SysAid suits IT teams looking for incident and request management alongside asset tracking, AI assistance, and integrations. Its mobile apps may also suit users who need to manage incidents and requests from iOS or Android devices.
Verdict
SysAid brings IT service management, asset management, AI assistance, and integrations into one platform. Professional has a stated monthly price, while Enterprise requires a custom quote and at least 20 agents.
Plans and prices
From SysAid's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Professional | $89 a month | Request, incident, change and problem management · asset management · AI Copilot · pre-built AI agents · 100K Workato credits · SLA management · dashboards and BI analytics · per agent/month |
| Enterprise | Priced on request | Everything in Professional · sandbox · tailor-made AI agents · advanced BI · 300K Workato credits · Gold Service Package with P1 support · custom, starting at 20 agents |
The facts
Each one read from SysAid's own pages, with the date it was checked.
What it does
- Agent deployment
- The agent supports Windows, Mac and Linux deployment methods; its stated minimums include a 1.5 GHz processor, 512 MB RAM and 50 MB disk space.checked 21 Oct 2026
- AI assistance
- Its plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents.checked 3 Oct 2026
- AI capabilities
- SysAid provides end-user and agent Copilot chatbots, AI automations, quality scoring, usage dashboards and more than 100 prebuilt AI agents.checked 21 Oct 2026
- Analytics
- Embedded Qlik BI provides service dashboards, 36 months of trend data, benchmarking and custom reports.checked 21 Oct 2026
- API authentication and limits
- The current API uses two-step client-credentials authentication, requires Spaces infrastructure and administrator permissions, and limits each organization to 100 application keys.checked 21 Oct 2026
- Asset and CMDB
- The platform includes asset monitoring, a CMDB, inventory management and network discovery, with 250 managed assets included in the Professional plan.checked 21 Oct 2026
- Asset management
- SysAid includes asset management and describes discovery, inventory, and asset monitoring capabilities.checked 3 Oct 2026
- Change management
- Change management supports templates, approvals, risk logging, CAB notifications and audit trails.checked 21 Oct 2026
- Deployment
- SysAid offers Cloud and On-Premises delivery, and its FAQ says the Cloud edition includes some features unavailable on-premises.checked 3 Oct 2026
- Developer documentation
- The developer portal contains guides, endpoint reference material with schemas and examples, and a changelog.checked 21 Oct 2026
- Documentation cadence
- Cloud customers are upgraded automatically about every two weeks, while on-premises customers receive one or two releases per quarter.checked 21 Oct 2026
- Incident management
- The Professional plan includes end-to-end incident handling with prioritization, SLA tracking, automation and audit trails.checked 21 Oct 2026
- Integrations
- SysAid Connect combines native integrations, Workato recipes and a Microsoft Teams application; the marketplace lists integrations such as Jira, Confluence, PagerDuty and Pax8.checked 21 Oct 2026
- IT service management
- SysAid provides ITSM for handling incidents, requests, changes, and problems.checked 3 Oct 2026
- Knowledge and self service
- A searchable knowledge base and self-service portal let users find answers, submit requests and track tickets.checked 21 Oct 2026
- Licence
- The cloud terms prohibit reverse engineering, copying, sublicensing, redistribution and creation of derivative works, indicating proprietary commercial software rather than open source.checked 21 Oct 2026
- Limit: asset module
- TrustRadius reviewers identify weak asset-data entry and extraction as a recurring limitation, with complex configuration and customization.checked 21 Oct 2026
- Limit: customer support complaints
- Trustpilot reviewers report missed sales appointments, non-existent support and software that did not work for them.checked 21 Oct 2026
The company
- Company founding and funding
- Startup Nation Central lists SysAid as founded in August 2002, employing 201–500 people and having raised $30 million from IGP in one round.checked 21 Oct 2026
- Company headquarters and size
- LinkedIn lists Toronto as the primary location and shows 270 employees.checked 21 Oct 2026
- Company legal name
- The Google Play listing identifies the developer as SYSAID TECHNOLOGIES LTD.checked 21 Oct 2026
- Company reach
- SysAid's About page states that it has 10 million users worldwide and is used in 140 countries.checked 3 Oct 2026
- Founded
- 2002checked 28 Sep 2026
- Headquarters
- Airport City, Israelchecked 28 Sep 2026
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