18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Best IT Problem Management Software in 2026
When IT issues recur, problem management software can help teams investigate causes and keep track of responses beyond an individual incident. Compare root-cause analysis and incident linking with known-error databases, workaround tracking, and permanent-fix tracking. Deployment options, free-plan availability, and paid-from pricing add practical points to weigh. iTop, FreeITSM, and GLPI are among the entries,…
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.1
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinux
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ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 5
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 6
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 7
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting.
AndroidiOSWebAPI7.9From £33 a month - 8
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 9
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 10
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 11
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 12
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules, built for running a service desk.
Free planOpen sourceWebAPIExtensionLinux7.7Free plan - 13
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted7.6Free plan - 14
SymphonyAI IT Service Management
SymphonyAI IT Service Management is a web-based service management offering built on Apex Aspen, SymphonyAI’s AI-powered enterprise IT service management platform.
AndroidiOSWebAPI7.4From $89 a month - 15
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 16
Infronest Problem Management
Infronest Problem Management helps teams investigate recurring incidents, identify root causes, and record workarounds, permanent resolutions, and known errors.
AndroidiOSWebAPI7.0From ₹29,999 a month - 17
OpsYnt ITSM
OpsYnt ITSM is an ITIL-aligned service management platform for internal IT, HR, facilities, and other shared services teams.
AndroidiOSWebAPI7.0From $49 a month - 18
Xurrent IMR
Xurrent IMR manages incident response workflows for production teams such as SRE, DevOps, and IT.
AndroidiOSWebAPI7.0From $6 a month - 19
Gfacility
Gfacility is a cloud platform that brings IT, facility, and workplace service management together for enterprise teams.
AndroidiOSWebAPI6.9 - 20
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.
AndroidiOSWebAPI6.8 - 21
Octopus ITSM
Octopus ITSM is a preconfigured platform for automating internal services across IT service management, facilities management, and enterprise service management.
AndroidiOSWebAPI6.7From $95 a month - 22
Infraon ITSM
WebAPISelf-hosted6.4From $19 a month - 23
Mint Service Desk
WebAPILinuxSelf-hosted6.4From $5 a month - 24
ZentraITSM
ZentraITSM is an IT service management platform for handling incidents, service requests, problems, changes, assets, configuration records,…
WebAPISelf-hosted6.4From $19 a month - 25
OTRS
OTRS is help desk and IT service management software for customer service, IT service management, and corporate security.
AndroidiOSWebAPI6.3