Best IT Problem Management Software in 2026
Updated
In short: iTop is ranked #1 of 41 as of 4 October 2026, ahead of FreeITSM and GLPI. The best-ranked option with a free plan is FreeITSM. The lowest first paid tier on this page is Xurrent IMR at $6/mo.
IT problem management software is for teams investigating recurring service issues and tracking the response beyond an individual incident. Compare root-cause analysis and incident linking with known-error databases, workaround tracking, and permanent-fix tracking. These capabilities can help you evaluate how each product supports investigation and follow-through. Deployment options, free-plan availability, and paid-from pricing offer additional comparison points. The ranking starts with Infronest Problem Management, DemandFlow ITSM, and ZServiceDesk, with OpsYnt ITSM and ZentraITSM also near the top. Consider which combination of analysis, record-keeping, and fix tracking fits the way your team handles persistent IT problems.
41 IT problem management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 iTop Top pick · 7.1 Free plan · Free
#2 FreeITSM Runner-up · 6.9 Free plan · Free
#3 GLPI Also great · 6.8 €19/mo
- Free plan apiLinuxmacOSself-hostedWebWindows
- Free plan
- Yes
RecognisedDocumentedFree planPlatformsFree About iTopVisit site - Free plan apiLinuxself-hostedWebWindows
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiLinuxmacOSself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms€19/mofirst paid tier About GLPIVisit site - apiself-hostedWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$49/mofirst paid tier About VivantioVisit site - Free trial AndroidapiiOSLinuxmacOSself-hostedWebWindows
- Free plan
- No
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
- Incident linking
- Yes
RecognisedDocumentedFree planPlatforms₹29,999/mofirst paid tier About Infronest Problem ManagementVisit site - Free trial AndroidiOSmacOSself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms€45/mofirst paid tier About Matrix42 FastViewerVisit site - Free trial AndroidiOSself-hostedWebWindows
- Free plan
- No
- Paid from
- 20 /user/mo
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
- Incident linking
- Yes
RecognisedDocumentedFree planPlatforms$10/mofirst paid tier About TechExcel ProjectOne ALMVisit site - AndroidiOSLinuxmacOSWebWindows
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$13/mofirst paid tier About ManageEngine ServiceDesk PlusVisit site - AndroidapiiOSWebWindows
- Free plan
- No
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
- Incident linking
- Yes
RecognisedDocumentedFree planPlatforms$95/mofirst paid tier About Octopus ITSMVisit site - AndroidapiiOSWeb
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
RecognisedDocumentedFree planPlatforms - apiLinuxself-hostedWebWindowsRecognisedDocumentedFree planPlatforms
- WebWindowsmacOSLinuxiOSAndroid
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
- Incident linking
- Yes
RecognisedDocumentedFree planPlatforms - WebiOSAndroid
- Free plan
- No
- Paid from
- 15 /user/mo
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
- Incident linking
- Yes
RecognisedDocumentedFree planPlatforms$50/mofirst paid tier About Agentforce Contact CenterVisit site - Free trial AndroidapiiOSself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About Alloy NavigatorVisit site - apiWeb
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
- Incident linking
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About FreshserviceVisit site - Free trial apiLinuxself-hostedWebWindows
- Free plan
- No
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
- Incident linking
- Yes
RecognisedDocumentedFree planPlatforms$41.67/mofirst paid tier About InvGate Service DeskVisit site - WebWindowsmacOSLinux
- Free plan
- No
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
- Incident linking
- Yes
RecognisedDocumentedFree planPlatforms$833.33/mofirst paid tier About Virima ITAMVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$39/mofirst paid tier About SolarWinds Service DeskVisit site - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms£51/mofirst paid tier About TOPdeskVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- Paid from
- 5 /user/mo
RecognisedDocumentedFree planPlatforms$6/mofirst paid tier About Xurrent IMRVisit site - WebWindowsmacOSLinux
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$89/mofirst paid tier About SysAidVisit site - AndroidiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Paid from
- 15 /user/mo
- Root-cause analysis
- Yes
- Known-error database
- Yes
- Workaround tracking
- Yes
- Incident linking
- Yes
RecognisedDocumentedFree planPlatforms$15/mofirst paid tier About Agentforce IT ServiceVisit site
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT problem management software is ranked first on Everything Xiaomi?
iTop is ranked #1 of 41 with a score of 7.1. FreeITSM is second and GLPI third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Xurrent IMR has the lowest first paid tier we found: $6/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.