Mint Service Desk
The facts below are what the maker publishes about Mint Service Desk, checked and dated. Our editors have not written about it yet.
Plans and prices
From Mint Service Desk's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Cloud Lite | $5 a month | up to 50 agents · ticket management · Kanban · grouped reports · standard support · credit card required for trial · $5/agent x / month; 5 agents selected; up to 50 agents |
| Cloud Pro | $5 a month | up to 50 agents · SLA management · asset management · automation · custom fields · identity providers · standard support · credit card required for trial · $5/agent x / month; 5 agents selected; up to 50 agents |
| MintSD Enterprise | Priced on request | on-premises · for complex environments, regulated industries, high agent volumes, or organizations requiring a custom contract and dedicated support · optional custom development charged separately · Get a quote; custom contract; pilot deployment on request |
| MintSD Lite | Priced on request | on-premises · ticket management · asset management · custom fields · email integration · customer portal · standard support · Get a quote; pilot deployment on request |
| MintSD Pro | Priced on request | on-premises · automation · approvals · API access · reports · time tracking · knowledge base · standard support · Get a quote; pilot deployment on request |
The facts
Each one read from Mint Service Desk's own pages, with the date it was checked.
What it does
- AI
- The AI module summarizes tickets, suggests solutions, and finds similar incidents; it runs locally and is available only for on-premises deployments.checked 11 Oct 2026
- API
- The pricing page lists REST API access, and the product documentation describes API clients with asset and ticket scopes.checked 11 Oct 2026
- Cloud security
- Mint says its Cloud service uses encryption, regular backups, DDoS protection, firewalls, and private IP addresses, and assigns European customers to European data centers.checked 11 Oct 2026
- Data recovery
- Mint says its disaster recovery plan targets data recovery within a maximum of six hours after a full database breakdown.checked 11 Oct 2026
- Integrations
- Mint lists email integration, LDAP, OpenID with Azure Active Directory, and integrations with baramundi and Lansweeper.checked 11 Oct 2026
- ITSM and ESM
- The product supports ticketing and multi-department workflows, with features including SLAs, automation, asset management, and reporting.checked 11 Oct 2026
- Notable limits
- Cloud storage is listed as 1–50 GB per agent, while on-premises storage is listed as unlimited subject to the customer’s disk.checked 11 Oct 2026
- Portal
- Its customer portal lets employees submit requests and check their status, including for IT, HR, administration, and finance requests.checked 11 Oct 2026
- Product
- Mint Service Desk is a service management platform for logging, tracking, and resolving tickets, with cloud and on-premises deployment options.checked 11 Oct 2026
- Routing
- New tickets can be routed based on category or keyword, and configurable priority rules and escalation paths are available.checked 11 Oct 2026
- Support
- Mint describes consultation, implementation and training, onboarding support, and continuing technical support for customers.checked 11 Oct 2026
- Who it serves
- Mint describes use cases for IT support teams and multi-department organizations, and highlights logistics, retail, manufacturing, and public-sector environments.checked 11 Oct 2026
The company
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- Rzeszów, Polandchecked 28 Sep 2026
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