Vivantio

A tier on Help desk softwareScore 8.0 · #12 of 101

Android app: Not listed
Free plan: No
Paid plans from: $49/mo
Runs on: api, self-hosted, Web

vivantio.com

Summary

Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams. Its IT service management capabilities cover incident, problem, change, and service request handling aligned with ITIL 4. No-code workflows can trigger actions across tickets, approvals, notifications, and escalations. A configurable branded portal lets users search for answers, report incidents, and submit requests from any device. Asset management tracks assets and configuration items through their lifecycle and links them to tickets and changes. FLEXBridge provides more than 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira, and Tableau; full API access is included at every price point. Vivantio offers SaaS and can provide an on-premise deployment when regulatory requirements require it. Its listed credentials include HIPAA, SOC 2, ISO 27001, and Cyber Essentials+. The data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure. Pricing starts at $49 per agent per month, billed annually, and there is no free plan. Listed support includes dedicated onboarding, a customer success manager, and US and UK technical support.

Who it is for

It suits service teams across IT and non-IT departments that need ticket workflows, a self-service portal, or asset tracking. Organizations with regulatory deployment needs can consider its stated on-premise option.

What is good

ITSM covers incidents, problems, changes, and requests.
No-code workflows automate ticket and approval actions.
Portal users can submit requests from any device.
Includes more than 600 integrations and full API access.
End users require no licence.

What to know first

No free plan is listed.
Starting price is $49 per agent monthly, billed annually.
Enterprise pricing is for teams of 500 or more agents.

Verdict

Vivantio brings ITSM, workflow automation, a self-service portal, and asset records together for multiple service teams. Review its per-agent pricing and deployment options against your team's requirements.

Vivantio plans and pricing

All plans

Vivantio $49/mo Published price range is $49–$99 per agent per month, billed annually; end users are free. All features included · ITSM, AI, automation, CRM, assets and reporting · Self-service portal and knowledge management · 600+ integrations and full API access · Named, concurrent and pool licensing vivantio.com · 20 Sept 2026

End users Free self-service portal users, requestors and customers require no licence vivantio.com · 2 Oct 2026

Vivantio Platform $4,999/mo billed annually per technical agent · all features included · named, concurrent or pool licensing · end users require no licence vivantio.com · 2 Oct 2026

Compared on help desk software

Free plan: Novivantio.com
Paid from: $49/movivantio.com

Facts

Product purpose: Vivantio is a service management platform for IT, customer service, HR, facilities and other service teams.vivantio.com · 2 Oct 2026
ITSM capabilities: The platform provides ITIL 4-aligned incident, problem, change and service request management.vivantio.com · 2 Oct 2026
Automation: No-code workflow automation supports event-triggered actions across tickets, approvals, notifications and escalations.vivantio.com · 2 Oct 2026
Self-service: Its configurable branded portal lets users find answers, log incidents and raise requests from any device.vivantio.com · 2 Oct 2026
Assets and CMDB: Asset management tracks assets and configuration items across their lifecycle and links them to tickets and changes.vivantio.com · 2 Oct 2026
Integrations: FLEXBridge provides over 600 built-in integrations, including Microsoft Teams, Slack, Azure Active Directory, Jira and Tableau.vivantio.com · 2 Oct 2026
API access: Every price point includes full API access.vivantio.com · 2 Oct 2026
Security certifications: Vivantio lists HIPAA, SOC 2, ISO 27001 and Cyber Essentials+ among its security credentials.vivantio.com · 2 Oct 2026
Data protection: The data-processing addendum states that customer data is encrypted at rest with AES-256 and hosted on Microsoft Azure infrastructure.vivantio.com · 2 Oct 2026
Support: Pricing includes dedicated onboarding, a customer success manager and US and UK technical support.vivantio.com · 2 Oct 2026
Implementation: Vivantio says most teams go live in around three weeks with a dedicated consultant.vivantio.com · 2 Oct 2026
Licensing limits: Enterprise pricing is available for teams of 500 or more agents, and volume discounts start at 15 agents and scale up to 40%.vivantio.com · 2 Oct 2026
Deployment: Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it.vivantio.com · 2 Oct 2026
Company history: Vivantio was founded in 2003 and says it is headquartered in Boston with a product and engineering team in Bristol, UK.vivantio.com · 2 Oct 2026

Company

Founded: 2003vivantio.com · 28 Sept 2026
Headquarters: Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdomvivantio.com · 28 Sept 2026