IFS Enterprise Service Management
- Android app
- Yes
- Runs on
- Android, iOS, Web, Windows
Summary
IFS Enterprise Service Management brings internal service requests and support functions together across IT and business departments. It extends service management to areas such as HR, Facilities, and Finance, with workflows that automate repetitive tasks and approvals. Employees have a self-service portal and knowledge base, while service catalogs and case management help organize requests and team handoffs. Real-time analytics and dashboards show service performance, and no-code configuration supports adapting the system across business functions. The product includes asset management, finance, inventory, order management, manufacturing tools, invoicing and payments, multi-entity support, offline mode, route optimization, and recurring jobs. IFS lists integrations with IFS Cloud EAM for asset data, ERP for finance and HR, and FSM for field service. Deployment options include IFS Cloud, on-premise hosting, or a customer’s own cloud environment. IFS says its cloud service uses Microsoft Azure, single-tenant environments, and encryption at rest and in transit. It runs on Android, iOS, web, and Windows. Pricing is on request.
Who it is for
IFS ESM suits businesses that manufacture, service, and manage complex assets and need to coordinate internal service delivery across departments. It is relevant to organizations with employee self-service and cross-team workflow needs.
What is good
- Centralizes requests across IT and business departments.
- Automates repetitive tasks and approvals with workflows.
- Includes employee self-service and a knowledge base.
- Offers cloud, on-premise, and customer-cloud deployment options.
- Runs on Android, iOS, web, and Windows.
What to know first
- Pricing is available on request.
- Cloud availability is reported as a rolling 90-day average.
- Deployment and integrations may require configuration across business functions.
Verdict
IFS ESM combines service requests, workflow automation, and employee-facing support across departments. Its deployment choices and broad operational modules may suit complex-asset businesses, but pricing requires contacting IFS.
IFS Enterprise Service Management plans and pricing
All plansCompared on ERP software
Facts
- Employee self-service
- Yesifs.com · 20 Sept 2026
- Purpose
- IFS ESM unifies internal service delivery across an organization and automates workflows to streamline operations and improve collaboration.ifs.com · 29 Sept 2026
- Cross-department services
- IFS describes ESM as extending service management beyond IT to functions such as HR, Facilities, and Finance.ifs.com · 29 Sept 2026
- Service requests
- IFS assyst centralizes service requests and support functions across IT and business departments.ifs.com · 29 Sept 2026
- Automation
- Built-in workflows automate repetitive tasks and approvals to accelerate service fulfillment.ifs.com · 29 Sept 2026
- Analytics
- The product provides real-time analytics and dashboards for service performance visibility.ifs.com · 29 Sept 2026
- Configuration
- IFS says no-code configuration and integrations support adaptation and deployment across business functions.ifs.com · 29 Sept 2026
- IFS integrations
- IFS ESM connects with IFS Cloud EAM for asset data, ERP for finance and HR, and FSM for field service.ifs.com · 29 Sept 2026
- Case management
- IFS Advanced Case Management connects field operations, technical support, and back-office teams with automation and handovers.ifs.com · 29 Sept 2026
- Cloud security
- IFS says its cloud service is hosted in Microsoft Azure, uses single-tenant environments, and includes encryption at rest and in transit.ifs.com · 29 Sept 2026
- Certifications
- IFS states it holds ISO/IEC 27001:2013 certification and SOC 1 Type II and SOC 2 Type II reports for IFS Cloud and IFS Success services.ifs.com · 29 Sept 2026
- Service availability
- IFS reports 99.99% cloud production service availability as a rolling 90-day average.ifs.com · 29 Sept 2026
- Support
- IFS says its Support Services provide monitoring, issue resolution, and ongoing improvement for ESM solutions.ifs.com · 29 Sept 2026
- Intended users
- IFS describes its software as serving businesses that manufacture, service, and manage complex assets.ifs.com · 29 Sept 2026
Company
- Founded
- 1983ifs.com · 28 Sept 2026
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Sources
- ifs.com/en/products/esm· checked 20 Sept 2026
- ifs.com/en/about/trust-center· checked 29 Sept 2026
- ifs.com/en/about· checked 29 Sept 2026