Best Enterprise Service Management Software in 2026
Updated
In short: Automation Anywhere Document Automation is ranked #1 of 30 as of 4 October 2026, ahead of Vivantio and Hornbill IT Asset Management. The lowest first paid tier on this page is Xurrent IMR at $6/mo.
Enterprise service management software brings service requests and workflows into view across IT and other departments. Compare asset management, employee portals, service catalogs, knowledge bases, and workflow automation to see which capabilities are listed for each entry. Deployment options, free-plan availability, and paid-from pricing add practical points of comparison, as does support for non-IT departments. Hornbill IT Asset Management and ManageEngine ServiceDesk Plus lead the displayed entries, followed by Automation Anywhere Document Automation. TeamDynamix DEX and IFS Enterprise Service Management are also near the start. Consider which teams need service support and which of the listed features matter most to their workflows.
30 enterprise service management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Automation Anywhere Document Automation Top pick · 7.0 Free plan · Free
#2 Vivantio Runner-up · 6.9 $49/mo
#3 Hornbill IT Asset Management Also great · 6.7 - Free plan apimacOSWebWindows
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - apiself-hostedWeb
- Free plan
- No
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms$49/mofirst paid tier About VivantioVisit site - AndroidapiiOSWebWindows
- Free plan
- Yes
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidiOSmacOSself-hostedWebWindows
- Free plan
- No
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms€45/mofirst paid tier About Matrix42 FastViewerVisit site - LinuxmacOSWebWindows
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - AndroidapiiOSWebWindows
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - AndroidiOSWebWindows
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - AndroidapiiOSWeb
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - AndroidiOSLinuxmacOSWebWindows
- Free plan
- Yes
RecognisedDocumentedFree planPlatforms$13/mofirst paid tier About ManageEngine ServiceDesk PlusVisit site - apiLinuxself-hostedWebWindows
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About FreshserviceVisit site - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms$83333.33/mofirst paid tier About HaloITSMVisit site - Free trial apiLinuxself-hostedWebWindows
- Free plan
- No
RecognisedDocumentedFree planPlatforms$41.67/mofirst paid tier About InvGate Service DeskVisit site - AndroidiOSWeb
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms$89/mofirst paid tier About SysAidVisit site - Free trial AndroidapiiOSself-hostedWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms£51/mofirst paid tier About TOPdeskVisit site - Free trial AndroidapiiOSWeb
- Free plan
- No
- Paid from
- 5 /user/mo
RecognisedDocumentedFree planPlatforms$6/mofirst paid tier About Xurrent IMRVisit site - AndroidiOSWeb
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - AndroidiOSWeb
- Free plan
- No
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms€420/mofirst paid tier About Keolux OneVisit site - Free trial apiself-hostedWeb
- Free plan
- No
- Paid from
- 19 /user/mo
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About ZentraITSMVisit site - Web
- Free plan
- Yes
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - AndroidiOSWeb
- Free plan
- No
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Non-IT departments
- Yes
- Service catalog
- Yes
- Workflow automation
- Yes
- Employee portal
- Yes
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which enterprise service management software is ranked first on Everything Xiaomi?
Automation Anywhere Document Automation is ranked #1 of 30 with a score of 7.0. Vivantio is second and Hornbill IT Asset Management third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Xurrent IMR has the lowest first paid tier we found: $6/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.