18.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
Best Enterprise Service Management Software in 2026
Managing service requests across IT and other departments involves comparing both service features and how an organization can put them to work. Look at employee portals, service catalogs, knowledge bases, and workflow automation, as well as asset management and support for non-IT departments. Deployment options, free-plan availability, and paid-from pricing add practical considerations. Automation Anywhere Document…
28.0
AndroidiOSWeb
37.9
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWeb
- 4
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 5
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 6
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 7
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted7.6Free plan - 8
SymphonyAI IT Service Management
SymphonyAI IT Service Management is a web-based service management offering built on Apex Aspen, SymphonyAI’s AI-powered enterprise IT service management platform.
AndroidiOSWebAPI7.4From $89 a month - 9
Ivanti Neurons for Enterprise Service Management
Ivanti Neurons for Enterprise Service Management extends IT service-management workflows into areas such as HR, facilities, security, and other departments.
AndroidiOSWebAPI7.1 - 10
Xurrent IMR
Xurrent IMR manages incident response workflows for production teams such as SRE, DevOps, and IT.
AndroidiOSWebAPI7.0From $6 a month - 11
Gfacility
Gfacility is a cloud platform that brings IT, facility, and workplace service management together for enterprise teams.
AndroidiOSWebAPI6.9 - 12
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.
AndroidiOSWebAPI6.8 - 13
HaloITSM
HaloITSM is a service management platform for IT teams and departments such as HR, Facilities, Finance and Legal, all under one platform and licence.
AndroidiOSWebAPI6.5 - 14
Hornbill IT Asset Management
Hornbill IT Asset Management tracks hardware, software, cloud, and on-premise assets throughout their lifecycle.
AndroidiOSWebAPI6.5 - 15
ZentraITSM
ZentraITSM is an IT service management platform for handling incidents, service requests, problems, changes, assets, configuration records,…
WebAPISelf-hosted6.4From $19 a month - 16
IFS Enterprise Service Management
IFS Enterprise Service Management brings internal service requests and support functions together across IT and business departments.
AndroidiOSWebWindows6.3 - 17
ServiceCore
ServiceCore is an IT service management and enterprise service management platform built around ITIL 4 practices.
AndroidiOSWebAPI6.2 - 18
iET Enterprise Service Management
iET Enterprise Service Management helps organizations digitize service processes across business divisions and departments.
AndroidiOSWebAPI6.0 - 19
Marval MSM
Marval MSM is an IT service management platform for coordinating consistent service processes across an organisation.
WebAPISelf-hosted6.0 - 20
Keolux One
Keolux One is a paid cloud service-management platform for IT and non-IT departments.
AndroidiOSWeb5.9From €420 a month - 21
OpenText Service Management
AndroidiOSWeb5.8 - 22
EasyVista Service Manager
EasyVista Service Manager is an IT service management platform for connecting service desk and operations work.
WebSelf-hosted5.7 - 23
Matrix42 Enterprise Service Management
AndroidiOSWeb5.6 - 24
ServiceNow Enterprise Service Management
ServiceNow Enterprise Service Management is cloud-based software for managing services and workflows across non-IT departments.
AndroidiOSWeb5.3 - 25
Wolken AI Enterprise Service Management
Wolken AI Enterprise Service Management brings requests from IT, HR, Facilities, and Finance into one workflow engine.
WebAPI5.3