ServiceNow Enterprise Service Management

C tier on Enterprise Service Management SoftwareScore 6.1· #24of 30

Android app: Yes
Runs on: Android, iOS, Web

servicenow.com

Summary

ServiceNow Enterprise Service Management is cloud-based software for managing services and workflows across non-IT departments. Its capabilities include a service catalog, workflow automation, an employee portal, and a knowledge base. The product is available on Android, iOS, and the web, giving employees options for accessing service functions. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California. The software is paid, and pricing is available on request. For organizations looking to coordinate internal services beyond IT, its combination of catalog, portal, knowledge resources, and automated workflows provides the core pieces described for service management. Deployment is cloud-based; no other deployment option is listed.

Who it is for

It suits organizations that want service management tools for departments outside IT. Employees who use mobile devices or the web can access the listed platforms.

What is good

Serves non-IT departments.
Includes a service catalog.
Automates workflows.
Provides an employee portal and knowledge base.
Available on Android, iOS, and web.

What to know first

Paid product.
Pricing is available on request.
Cloud deployment only.

Verdict

ServiceNow Enterprise Service Management brings a catalog, employee portal, knowledge base, and workflow automation together for non-IT services. Buyers should account for its paid, cloud-based model and request pricing.