ServiceNow Enterprise Service Management
ServiceNow Enterprise Service Management is cloud-based software for managing services and workflows across non-IT departments.
What ServiceNow Enterprise Service Management is
ServiceNow Enterprise Service Management is cloud-based software for managing services and workflows across non-IT departments. Its capabilities include a service catalog, workflow automation, an employee portal, and a knowledge base. The product is available on Android, iOS, and the web, giving employees options for accessing service functions. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California. The software is paid, and pricing is available on request. For organizations looking to coordinate internal services beyond IT, its combination of catalog, portal, knowledge resources, and automated workflows provides the core pieces described for service management. Deployment is cloud-based; no other deployment option is listed.
Good
- Serves non-IT departments.
- Includes a service catalog.
- Automates workflows.
- Provides an employee portal and knowledge base.
- Available on Android, iOS, and web.
Watch out
- Paid product.
- Pricing is available on request.
- Cloud deployment only.
Who it suits
It suits organizations that want service management tools for departments outside IT. Employees who use mobile devices or the web can access the listed platforms.
Verdict
ServiceNow Enterprise Service Management brings a catalog, employee portal, knowledge base, and workflow automation together for non-IT services. Buyers should account for its paid, cloud-based model and request pricing.
The facts
Each one read from ServiceNow Enterprise Service Management's own pages, with the date it was checked.
The company
- Founded
- 2004checked 23 Sep 2026
- Headquarters
- Santa Clara, California, United Stateschecked 23 Sep 2026
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