TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
What TOPdesk is
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR. Incident Management lets teams register requests and complaints and route tickets to agents. In its Self-Service Portal, end users can submit or track tickets and look up answers to common questions. Asset Management presents a graphical view of company property, including access passes and cars. The three plans—Essential, Engaged, and Excellent—include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential is £51.00 per agent/month; Engaged is £72.00 per agent/month and adds change, contract and SLA, operations, and problem management; Excellent is £101.00 per agent/month and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises deployment. It offers 100+ integrations and an Open API, including Microsoft Teams, Microsoft Entra ID, Slack, Salesforce, and Power BI. All plans include local product support, with listed hours varying by plan.
Good
- End users can submit and track tickets in a portal.
- Plans include unlimited assets, tickets, and end users.
- Offers 100+ integrations and an Open API.
- Cloud and on-premises deployment are supported.
Watch out
- There is no free plan.
- Essential and Engaged list 8/5 support.
- The desktop client does not support Internet Explorer or Edge Legacy.
Who it suits
TOPdesk suits IT, Facility Management, and HR teams that need to manage service requests, tickets, and assets. It may also fit organizations seeking cloud or on-premises deployment and a self-service portal for end users.
Verdict
TOPdesk combines ticket handling, self-service, and asset management in one service management platform. Compare the plan-specific tools and support hours with your team's needs before choosing.
Plans and prices
From TOPdesk's own pricing page, checked 21 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essential | £51 a month | Incident Management · Asset Management · Unlimited assets, tickets and end users · Self-Service Portal · Knowledge Base · Dashboard & Reporting · per agent/month |
| Engaged | £72 a month | Everything in Essential · Change Management · Contract and SLA Management · Operations Management · Problem Management · AI Incident Categorization · AI Knowledge Item Generation · AI Search · per agent/month |
| Excellent | £101 a month | Everything in Engaged · Project Management · Webshop · Live chat · Annual health check · Benchmark reporting · AI Incident Summarization · AI Writing Assistant · AI Answer Assistant · AI Translation · per agent/month |
The facts
Each one read from TOPdesk's own pages, with the date it was checked.
What it does
- AI capabilities
- Higher plans include AI incident categorization, knowledge-item generation, search, summarization, writing, answer and translation assistance.checked 21 Oct 2026
- API
- The product exposes APIs, OData endpoints and webhooks for custom integrations and automation.checked 21 Oct 2026
- Asset management
- Asset management records equipment, ownership and lifecycle information and can link assets to tickets.checked 21 Oct 2026
- Availability
- TOPdesk states an average uptime of 99.9 percent and more than 10 million users worldwide.checked 21 Oct 2026
- Change management
- Change functionality supports approvals, milestones, calendars, templates and links between changes, problems and tickets.checked 21 Oct 2026
- Contract and SLA management
- Contract and service-level management tracks agreements, call durations and performance indicators.checked 21 Oct 2026
- Deployment
- TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control.checked 21 Oct 2026
- Documentation and support
- The documentation portal contains module manuals, usage guidance, API documentation, a customer knowledge base and support-team access.checked 21 Oct 2026
- Incident management
- The platform registers, routes and tracks incidents through resolution, including SLA tracking.checked 21 Oct 2026
- Integrations
- TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API.checked 21 Oct 2026
- Knowledge base
- TOPdesk provides a knowledge base for publishing answers and reducing repetitive support requests.checked 21 Oct 2026
- Licence
- TOPdesk terms grant restricted use rights and prohibit redistribution, reverse engineering and attempts to derive source code, indicating proprietary closed-source software.checked 21 Oct 2026
- Limit: feature gaps
- Reviews mention missing or incomplete capabilities such as ticket merging, external acknowledgements, some asset functions and advanced project or release management.checked 21 Oct 2026
- Limit: interface complexity
- Reviewers report that the interface can feel cluttered, dated or difficult to learn, especially during initial setup.checked 21 Oct 2026
- Limit: pricing
- An independent review says the pricing structure can be poor value for smaller businesses and that onboarding may be less smooth than desired.checked 21 Oct 2026
- Limit: reporting
- Several reviewers say reporting and analytics are weaker or harder to customize than competing products.checked 21 Oct 2026
Where it runs
- Android app reach
- The Google Play listing shows at least 10,000 downloads for the TOPdesk app.checked 21 Oct 2026
- Browser requirements
- The desktop client is web-based and supports Chrome, Firefox, Edge, and Safari; TOPdesk says it does not support Internet Explorer or Edge Legacy.checked 4 Oct 2026
The company
- Company founded
- Crunchbase states that TOPdesk was founded in 1993.checked 21 Oct 2026
- Company headquarters
- TOPdesk's headquarters are listed in Delft, Zuid-Holland, Netherlands.checked 21 Oct 2026
- Company legal name
- Crunchbase lists the legal entity as TOPdesk Nederland BV.checked 21 Oct 2026
- Company size
- LinkedIn lists TOPdesk as privately held with 501–1,000 employees and 723 employee profiles.checked 21 Oct 2026
- Founded
- 1993checked 28 Sep 2026
- Headquarters
- Delft, Netherlandschecked 28 Sep 2026
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