TOPdesk
7.8#3 in sla managementFrom £51 a monthAndroidiOSWebAPI
VisitTOPdesk vs Vivantio
What both publish
| Fact | TOPdesk | Vivantio |
|---|---|---|
| Deployment | TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. | Vivantio offers a SaaS platform and can deliver an on-premise deployment when regulatory requirements require it. |
| Documentation and support | The documentation portal contains module manuals, usage guidance, API documentation, a customer knowledge base and support-team access. | The public help centre documents setup, permissions, tickets, assets, integrations, Teams bot configuration and other administration areas; GetApp lists phone, chat, email, knowledge-base and forum support. |
| Founded | 1993 | 2003 |
| Headquarters | Delft, Netherlands | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom |
| Integrations | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. |
| Rating on Capterra | 4.4 out of 5 from 111 reviews | 4.3 out of 5 from 178 reviews |
| Rating on G2 | 4.1 out of 5 from 30 reviews | 4.3 out of 5 from 295 reviews |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 1,207 reviews | 4.2 out of 5 from 11 reviews |
| Rating on GetApp | 4.4 out of 5 from 111 reviews | 4.3 out of 5 from 178 reviews |
| Rating on Software Advice | 4.4 out of 5 from 111 reviews | 4.3 out of 5 from 178 reviews |
TOPdesk plans
- Essential£51 a month
- Engaged£72 a month
- Excellent£101 a month
Vivantio plans
- Vivantio$49 a month
- End usersFree
- Vivantio Platform$4,999 a month
Pick TOPdesk if…
TOPdesk suits IT, Facility Management, and HR teams that need to manage service requests, tickets, and assets. It may also fit organizations seeking cloud or on-premises deployment and a self-service portal for end users.
Pick Vivantio if…
It suits service teams across IT and non-IT departments that need ticket workflows, a self-service portal, or asset tracking. Organizations with regulatory deployment needs can consider its stated on-premise option.
Charts they share
Sla ManagementChurch Facility Management SoftwareEnterprise Service Management SoftwareIT Change Management SoftwareConfiguration Management DatabaseIT SLA Management SoftwareIT Problem Management SoftwareIT Service Catalog SoftwareIT Help Desk SoftwareIT Service Management - Midmarket SoftwareIT Ticketing SystemsITSM Software