18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Best IT Service Management - Midmarket Software in 2026
IT service management software helps midmarket teams handle incidents, changes, service requests and internal support work. This category includes tools delivered through the web, APIs, mobile apps and self-hosted installations. Compare Android and iOS access with web and desktop coverage, then check pricing, free plans or trials, hosting options and the workflows you need. Feature comparisons include service…
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.1
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinux
- 4
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 5
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 6
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 7
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 8
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 9
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 10
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 11
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted7.6Free plan - 12
KACE Systems Management Appliance
KACE Systems Management Appliance automates endpoint management tasks including application deployment, patching, asset management, reporting, and…
AndroidiOSWebAPI7.2 - 13
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 14
Xurrent IMR
Xurrent IMR manages incident response workflows for production teams such as SRE, DevOps, and IT.
AndroidiOSWebAPI7.0From $6 a month - 15
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.
AndroidiOSWebAPI6.8 - 16
OTRS
OTRS is help desk and IT service management software for customer service, IT service management, and corporate security.
AndroidiOSWebAPI6.3 - 17
TeamDynamix ITSM
AndroidiOSWebAPI6.0 - 18
OpenText Service Management
AndroidiOSWeb5.8 - 19
ServiceNow ITSM
ServiceNow ITSM is a paid service-management product for organizing IT requests and operational work.
AndroidiOSWeb5.8 - 20
Matrix42 Enterprise Service Management
AndroidiOSWeb5.6 - 21
USU IT Service Management
USU IT Service Management is web-based software for organizing service work across IT and non-IT departments.
Web5.0 - 22
Sunrise ITSM
Web4.7
Choosing well
Check phone access
Android support appears among the platforms in this category, alongside iOS, web and API access. Alemba Service Manager lists Android, iOS, web, API, Windows and self-hosted deployment.
Confirm whether the product's Android experience covers the tasks your support staff need, rather than assuming mobile access matches the web interface.
Compare plans and trials
Free plans are available from products in this category. GLPI lists a free plan with paid service from €19 per user per month and a 45-day trial; ManageEngine ServiceDesk Plus lists a free plan, paid service from $13 per month and a 30-day trial.
Paid pricing varies: Alloy Navigator and Freshservice list plans from $19 per month on annual billing, while InvGate Service Desk lists pricing from $1,499 per year.
Match your service workflows
Compare incident management, change management and service catalog support. A self-service portal can give users a place to submit or follow requests.
Automation rules and deployment are also comparison points, so check how the tool handles the handoffs and approvals your team uses.
Review hosting and code terms
Products in this category can run as web services or self-hosted installations, with Linux listed among the available platforms. Check hosting requirements before choosing a deployment model.
Open-source code is offered by products in this category. If you need to read or change the code, review the licence and the supported installation path.
Questions people ask
Are Android apps available for IT service management tools?
Android support is listed among the platforms in this category. Confirm mobile features for the product you are considering; Alemba Service Manager lists Android access.
Can I start with a free ITSM plan?
Yes. Free plans are offered by products in this category, including GLPI, iTop and ManageEngine ServiceDesk Plus.
Do these tools offer trials?
Trial terms vary. Freshservice lists a 14-day trial, while GLPI lists 45 days and InvGate Service Desk and ManageEngine ServiceDesk Plus list 30 days.
Can I self-host an ITSM system?
Self-hosted deployment is a listed platform option in this category. Check the product's hosting requirements and Linux support before installation.
What ITSM features should I compare?
Compare incident and change management, service catalogs, self-service portals, automation rules and deployment. Pricing, plans and platform access also matter.