18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Best IT Service Management - Midmarket Software in 2026
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.1
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinux
- 4
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 5
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 6
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 7
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 8
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 9
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 10
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 11
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted7.6Free plan - 12
KACE Systems Management Appliance
KACE Systems Management Appliance automates endpoint management tasks including application deployment, patching, asset management, reporting, and…
AndroidiOSWebAPI7.2 - 13
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 14
Xurrent IMR
Xurrent IMR manages incident response workflows for production teams such as SRE, DevOps, and IT.
AndroidiOSWebAPI7.0From $6 a month - 15
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.
AndroidiOSWebAPI6.8 - 16
OTRS
OTRS is help desk and IT service management software for customer service, IT service management, and corporate security.
AndroidiOSWebAPI6.3 - 17
TeamDynamix ITSM
AndroidiOSWebAPI6.0 - 18
OpenText Service Management
AndroidiOSWeb5.8 - 19
ServiceNow ITSM
ServiceNow ITSM is a paid service-management product for organizing IT requests and operational work.
AndroidiOSWeb5.8 - 20
Matrix42 Enterprise Service Management
AndroidiOSWeb5.6 - 21
USU IT Service Management
USU IT Service Management is web-based software for organizing service work across IT and non-IT departments.
Web5.0 - 22
Sunrise ITSM
Web4.7