Xurrent IMR
Xurrent IMR manages incident response workflows for production teams such as SRE, DevOps, and IT.
What Xurrent IMR is
Xurrent IMR manages incident response workflows for production teams such as SRE, DevOps, and IT. It combines alerting, on-call scheduling, coordinated response, stakeholder communication, and post-incident learning. Teams can set routing and escalation policies by team or service, sending notifications through email, SMS, voice calls, Slack, Teams, or mobile push. Monitoring integrations can create incidents from alerts, while outgoing integrations share updates or create tickets in connected tools. Xurrent says IMR connects to more than 150 tools. AI functions include alert correlation, root-cause investigation, incident queries in Slack or Teams, postmortem generation, and on-call schedule creation. Reports can be downloaded as CSV or PDF, and the API supports custom reporting. Status Pages are a Growth add-on and included with Enterprise. Starter supports up to 5 users; Growth supports up to 50; Enterprise lists unlimited users and teams.
Good
- Alert routing and escalation policies
- Notifications across email, SMS, voice, and chat
- Connects to more than 150 tools
- AI incident-response features
- 14-day trial without a credit card
Watch out
- No free plan
- Starter limited to 5 users and 1 team
- Enterprise pricing requires a custom proposal
- Status Pages are not included on Starter
Who it suits
Xurrent IMR suits production teams handling on-call operations, escalations, incident communication, and post-incident work. Its Android, iOS, web, and API access supports distributed responders.
Verdict
Xurrent IMR brings response coordination, integrations, reporting, and AI assistance into one incident workflow. Its paid plans differ substantially in user, team, integration, and support limits.
Plans and prices
From Xurrent IMR's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $6 a month | Up to 5 users · 1 team · Up to 5 integrations · 12 months data retention · 100 call/SMS notifications per user/month in the USA, Canada and India; 25 elsewhere · $6 per user / month; yearly billing shows $5 per user / month |
| Growth | $16 a month | Up to 50 users · Up to 5 teams · Up to 25 integrations (5 per team) · Unlimited data retention · Unlimited call/SMS notifications · $16 per user / month; yearly billing shows $14 per user / month |
| Enterprise | Priced on request | Unlimited users and teams · Unlimited integrations · Unlimited data retention · 24x7 priority support and dedicated CSM · Custom proposal to suit your needs |
The facts
Each one read from Xurrent IMR's own pages, with the date it was checked.
What it does
- AI features
- Its AI features include alert correlation, root cause investigation, incident queries in Slack or Teams, postmortem generation, and on-call schedule creation.checked 30 Sep 2026
- Alerting and escalation
- The product supports custom alert routing and escalation policies at team or service level, with notifications through email, SMS, voice calls, Slack, Teams, and mobile push.checked 30 Sep 2026
- Analytics
- Incident reports can be downloaded by team, service, users, and tags in CSV or PDF format, and the API can be used to build custom reports.checked 30 Sep 2026
- Data protection
- Xurrent says customer data is stored in the region selected by the customer, encrypted at rest, and protected in transit, including internal service traffic using TLS 1.3.checked 30 Sep 2026
- Integration behavior
- Monitoring integrations can create incidents from alerts, while outgoing integrations can send incident updates or create tickets in connected tools such as Slack and Jira.checked 30 Sep 2026
- Integrations
- Xurrent says IMR connects to more than 150 tools, including Datadog, New Relic, Prometheus, Slack, Teams, Jira, ServiceNow, GitHub, and GitLab.checked 30 Sep 2026
- Purpose
- Xurrent IMR manages incident response workflows, including alerting, on-call scheduling, coordinated response, stakeholder communication, and post-incident learning.checked 30 Sep 2026
- Security certifications
- Xurrent says it holds ISO 27001 and ISO 27018 certifications and that customers can request its latest SOC 2 Type 2 report.checked 30 Sep 2026
- Status pages
- Status Pages provide real-time incident updates to customers and internal teams; pricing lists them as available on Growth as an add-on and included with Enterprise.checked 30 Sep 2026
- Support
- Pricing lists Starter support as live chat and email, Growth as business-hours support with a shared customer success manager, and Enterprise as 24x7 priority support with a dedicated customer success manager.checked 30 Sep 2026
- Target users
- Xurrent describes IMR as a platform for production teams, including SRE, DevOps, and IT teams.checked 30 Sep 2026
The company
- Headquarters
- Santa Barbara, California, USAchecked 28 Sep 2026
Money
- Plan limits
- Starter is limited to 5 users and 1 team; Growth to 50 users and 5 teams; Enterprise lists unlimited users and teams, while the Starter comparison specifies 12 months of data retention.checked 30 Sep 2026
- Trial
- Xurrent advertises a 14-day free trial with full feature access and no credit card required.checked 30 Sep 2026
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