InvGate Service Desk
7.9#4 in customer self-service softwareFrom $500 a yearAndroidiOSWebAPI
VisitInvGate Service Desk vs Xurrent IMR
Xurrent IMR
7.0#10 in enterprise service management softwareFrom $6 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | InvGate Service Desk | Xurrent IMR |
|---|---|---|
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Santa Barbara, California, USA |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Xurrent says IMR connects to more than 150 tools, including Datadog, New Relic, Prometheus, Slack, Teams, Jira, ServiceNow, GitHub, and GitLab. |
| Security certifications | InvGate states that it holds ISO 27001:2022, SOC 2 Type II, ISO 9001 and GDPR compliance claims. | Xurrent says it holds ISO 27001 and ISO 27018 certifications and that customers can request its latest SOC 2 Type 2 report. |
InvGate Service Desk plans
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
Xurrent IMR plans
- Starter$6 a month
- Growth$16 a month
- EnterprisePriced on request
Pick InvGate Service Desk if…
You want what its maker publishes above — check its page for the details.
Pick Xurrent IMR if…
Xurrent IMR suits production teams handling on-call operations, escalations, incident communication, and post-incident work. Its Android, iOS, web, and API access supports distributed responders.