USU IT Service Management

What USU IT Service Management is

USU IT Service Management is web-based software for organizing service work across IT and non-IT departments. It includes a service catalog for listing and structuring services, an employee portal for staff access, and a knowledge base for shared information. Workflow automation supports automated service processes, while asset management keeps assets within the same offering. The product supports both deployment options, so organizations can consider either approach when planning implementation. Its listed platform is web, making browser access central to the product description. USU is headquartered in Möglingen, Germany. The pricing model is paid, with pricing available on request rather than a published amount. Organizations evaluating it can review the service catalog, portal, knowledge base, automation, and asset capabilities, then ask USU for a quote. The combination is aimed at teams that need service organization and employee-facing support beyond IT alone.