18.6
KIX is open-source service management software for IT service management, enterprise service management, and technical customer support.
Free planOpen sourceAndroidiOSWeb
Best ITSM Software in 2026
ITSM software helps teams handle incidents, service requests, changes, assets, workflows and internal knowledge. Products may run through a web app, API, Android, iOS, Windows, Linux or self-hosted setup. Compare the free plan, paid starting price and trial terms. Check Android support directly if you need phone access, then review incident and change management, asset tracking, automation, knowledge base tools and…
28.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
38.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
- 4
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinuxSelf-hosted8.1From $4,499 a year - 5
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 6
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 7
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 8
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 9
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 10
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 11
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 12
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted7.6Free plan - 13
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 14
Alemba Service Manager
Alemba Service Manager is IT service management and enterprise service management software for large and mid-sized organizations with mature, governed operations.
AndroidiOSWebAPI6.8 - 15
OTOBO
OTOBO is a web-based, modular service management platform for IT and non-IT services.
WebAPILinuxSelf-hosted6.2From €3,900 a year - 16
TeamDynamix ITSM
AndroidiOSWebAPI6.0 - 17
OpenText Service Management
AndroidiOSWeb5.8 - 18
ServiceNow ITSM
ServiceNow ITSM is a paid service-management product for organizing IT requests and operational work.
AndroidiOSWeb5.8 - 19
USU IT Service Management
USU IT Service Management is web-based software for organizing service work across IT and non-IT departments.
Web5.0 - 204.7
- 214.6
Choosing well
Check Android access
A product can offer web or API access without offering an Android app. Confirm the listed platforms and check whether the Android version covers the tasks you need, such as handling incidents or approving changes.
Compare free and paid terms
Free plans are available from products in this category, while paid starting prices vary. Examples include GLPI at €19 per user each month, KIX at €33 per month and ManageEngine ServiceDesk Plus at $13 per month.
Pricing on request appears for products such as Alemba Service Manager, Matrix42 Service Management and OpenText Service Management.
Match service management features
Use the comparison fields to check incident management, change management, IT asset management, workflow automation, knowledge base support and deployment tools.
Pick the capabilities that fit your service desk process rather than relying on the product name alone.
Use a trial when offered
Trial periods listed here include 14 days for Freshservice, 30 days for InvGate Service Desk, KIX, ManageEngine ServiceDesk Plus and Matrix42 Service Management, and 45 days for GLPI.
A trial can help you verify mobile access, workflows and deployment before committing to a paid plan.
Review hosting and licence needs
Platforms include web, API, Android, iOS, self-hosted and Linux. Choose a hosted setup or self-hosting based on how your team needs to run the service desk.
Open-source code is offered by products in this category. Check the licence and hosting requirements before you plan custom changes.
Questions people ask
Is there ITSM software with a free plan?
Yes. Free plans are offered by products in this category, including GLPI, iTop, KIX and ManageEngine ServiceDesk Plus.
Can I use ITSM software on Android?
Android is a listed platform for products in this category, but support differs by product. Check the platform list and Android app details before choosing.
Which ITSM tools offer trials?
Listed trials include Freshservice for 14 days, InvGate Service Desk, KIX, ManageEngine ServiceDesk Plus and Matrix42 Service Management for 30 days, and GLPI for 45 days.
What ITSM features should I compare?
Compare incident management, change management, IT asset management, workflow automation, knowledge base support and deployment options.
Is open-source ITSM software available?
Open-source code is offered by products in this category. Review the licence, hosting model and maintenance needs before adopting it.