ServiceNow ITSM

What ServiceNow ITSM is

ServiceNow ITSM is a paid service-management product for organizing IT requests and operational work. ITSM Foundation includes a service catalog and request management, incident management, asset management and CMDB, plus a virtual agent. ITSM Advanced includes Foundation and adds major incident management, on-call management, change management, and problem management. ITSM Prime includes both lower tiers and adds AI agents and specialists for IT workflows. Listed incident-response capabilities include on-call scheduling, escalation policies, post-incident reviews, and stakeholder updates. The product supports Android, iOS, and web. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States. Pricing is available on request, and there is no free plan. The three plans create a progression from core service and asset workflows to broader operational management and AI workflow assistance.