TeamDynamix ITSM

What it does

AI assistance

AI Service Assist can summarize tickets and suggest resolutions, knowledge content, related tickets, and field values.checked 4 Oct 2026

Assets and discovery

Asset discovery covers Windows, Mac, Linux, Chrome, and networked devices, with integrations to Intune, SCCM, JAMF, and Kaseya.checked 4 Oct 2026

Automation

The platform pairs AI with native automation and says this can deflect 30–60% of tickets and reduce resolution time by 40–90%.checked 4 Oct 2026

Custom integrations

The no-code connector builder can connect to homegrown systems and APIs.checked 4 Oct 2026

Encryption

TeamDynamix states that its iPaaS integrations encrypt data at rest and in transit.checked 4 Oct 2026

Integrations

The built-in iPaaS and connector library supports hundreds of systems, including Microsoft Teams, Slack, DocuSign, Salesforce, Workday, Active Directory, Azure, and AWS.checked 4 Oct 2026

Intended customers

TeamDynamix describes the platform as serving enterprise organizations across industries including healthcare, financial services, manufacturing, public sector, and education.checked 4 Oct 2026

ITIL workflows

The platform supports ITIL-aligned service request, major incident, incident, problem, change, and release workflows.checked 4 Oct 2026

Mobile

The TeamDynamix Mobile app is available in the Apple App Store and Google Play and connects technicians to their TeamDynamix environment.checked 4 Oct 2026

Pricing

The company describes its pricing model as designed to let customers expand and evolve usage and asks prospective customers to submit a pricing inquiry.checked 4 Oct 2026

Product

TeamDynamix ITSM is a cloud-based, no-code IT service management platform for organizations seeking to modernize service delivery.checked 4 Oct 2026

Security

The Trust Center lists SOC 2 Type 2, ISO 27001:2022, GDPR, HIPAA, TX-RAMP Level 2, and other compliance frameworks or attestations.checked 4 Oct 2026

Support and implementation

The company says it provides an in-house implementation team and directs existing customers to its support ticket and customer portal.checked 4 Oct 2026