18.4
Android app and web IT management with ticketing, asset inventory, problem and change workflows.
Open sourceAndroidiOSWeb
Best IT Knowledge Base Software in 2026
GLPI leads this chart of 60 (8.4/10). Jira is next (8.4/10, free plan), and CompassDocs is the next highest-placed with a free plan (8.3/10). IT knowledge base software helps teams document procedures and give employees a place to find internal guidance; compare Android access and the features you need, such as runbooks or AI-powered search. Check whether you can use the tool on Android, then compare its free plan, price, portal options, team integrations and sign-in support. Platform availability varies by product.
28.4
Android app and web tools for organizing Jira tasks, with iOS, Windows, Linux, and self-hosted versions.
Free planAndroidiOSWeb
38.3
Self-hosted docs in Markdown or rich text, with cited AI answers and keyword search.
Free planOpen sourceWebAPILinux
- 4
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations.
Free planOpen sourceWebAPILinuxSelf-hosted8.1From $4,499 a year - 5
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 6
Zammad
Open-source support platform for handling requests across customer service, IT and internal work.
Open sourceWebAPILinuxmacOS8.0From €9 a month - 7
Alloy Navigator
Android and web IT service software for incidents, changes, problems, and asset tracking.
AndroidiOSWebAPI7.9From $19 a month - 8
Freshservice
Android app and web IT service desk with knowledge management and incident, change, and problem workflows.
AndroidiOSWebAPI7.9From $19 a month - 9
HaloITSM
Handle IT service incidents and requests, track assets and changes, and monitor SLAs and OLAs.
AndroidiOSWebAPI7.9From £33 a month - 10
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 11
iTop
Manage configuration records and relationships alongside requests, incidents, service catalogs, and ITIL workflows.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 12
Jitbit Helpdesk
Android app and web service turn support messages from email, portal, chat, or APIs into tickets.
AndroidiOSWebAPI7.9 - 13
NinjaOne
Android app for NinjaOne, with iOS, Windows, macOS, Linux, and web platforms.
AndroidiOSWebAPI7.9From $1.50 a month - 14
Scribe
Browser extension and desktop app record work steps; mobile users can upload screenshots for guides.
Free planWebAPIExtensionmacOS7.9From $17 a month - 15
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 16
Zendesk Guide
Zendesk Guide is a paid web knowledge-base product for publishing help-center articles to internal and external audiences.
AndroidiOSWebAPI7.9From $19 a month - 17
Tango
Browser extension captures website and browser-app steps to make walkthroughs and browser agents.
Free planWebExtensionmacOSWindows7.8From $22 a month - 18
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 19
FreeITSM
FreeITSM is an open-source IT service management platform with 23 integrated modules, built for running a service desk.
Free planOpen sourceWebAPIExtensionLinux7.7Free plan - 20
Deskpro
Android and iOS apps plus web and self-hosted help desk software with ticket automation and SLA management.
AndroidiOSWebAPI7.3From $39 a month - 21
Hudu
Android and iOS apps plus web access for IT documentation, with self-hosting available.
AndroidiOSWebAPI7.2 - 22
7.2From $100 a month - 23
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 24
HESK
Self-hosted web software for support requests, with a customer help center and automated ticket handling.
Free planWebSelf-hosted7.1From $29.99 a month - 25
N-able Passportal
Android, iOS and web access for managing passwords and IT documentation.
AndroidiOSWebWindows7.1
Choosing well
Can I use the knowledge base on Android?
Check whether the product has an Android app if you want to read or manage knowledge from a Xiaomi, Redmi or POCO phone. Android availability does not establish Xiaomi- or HyperOS-specific support.
The compared platform options also include web, iOS, Windows, API access and self-hosting. Confirm the platforms you need before choosing.
Does it support an internal employee portal?
Look for internal employee portal support if staff need a place to find company guidance. Runbook support is another listed comparison point for teams documenting operational steps.
Does it have AI-powered search?
Check for AI-powered search if employees need help finding relevant guidance. Compare that capability alongside the content and portal features your team needs.
Can it connect to Slack or Microsoft Teams?
Check Slack and Microsoft Teams access against the tools your team already uses. Single sign-on is another feature to compare if you want sign-in managed centrally.
Is there a free plan, and what does it cost?
Compare whether a product has a free plan with its paid starting price and any available trial. For example, CompassDocs lists a free plan and paid plans from $599 per year; Scribe lists a free plan and paid plans from $13 per user per month, billed annually.
The listed free options include FreeITSM, iTop and Znuny. Check the current terms for a product before deciding what fits your budget.
Questions people ask
Which IT knowledge base software has an Android app?
Android is one of the listed platform options. Check the individual product’s platform details to confirm Android access and whether it covers the features you need.
What features should I compare in IT knowledge base software?
Compare free plans and paid starting prices, internal employee portals, runbook support, AI-powered search, Slack and Microsoft Teams access, and single sign-on.
Can I get IT knowledge base software for free?
Free plan availability varies. The listed examples with free plans include CompassDocs, FreeITSM, iTop, Scribe, Tango, Znuny, ManageEngine ServiceDesk Plus and GLPI.
Which IT knowledge base tools support Slack or Microsoft Teams?
Slack and Microsoft Teams access are comparison criteria. Check the individual product’s feature details to see which integrations it supports.
How is IT knowledge base software ranked here?
Apps are ranked by a battery score using published facts such as documentation, readable prices, a real free plan, phone-first platform coverage, open source, breadth and freshness.