Jitbit Helpdesk
Jitbit Helpdesk converts requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and external customer service.
What Jitbit Helpdesk is
Jitbit Helpdesk converts requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and external customer service. It can monitor support mailboxes and organize tickets with categories, tags, merging, scheduled tickets, and assignment to multiple agents. Support options include a customer portal, live chat and website widget, and integrations such as WhatsApp. Automation rules can route tickets or send alerts. AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search websites or knowledge bases. Deployment is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers; self-hosted customers can keep data on their own database servers. Listed integrations include Jira, Slack, GitHub, Microsoft Teams, Google Drive, and others. The self-hosted trial has no time limit, although some features are disabled. Jitbit says SaaS data is hosted on AWS in North Virginia, connections use SSL, and data is backed up daily.
Good
- Supports SaaS and self-hosted deployment
- Tickets can come from email, chat, and APIs
- AI can draft replies and summarize tickets
- 21-day SaaS trial requires no credit card
Watch out
- No free plan
- Self-hosted trial disables some features
- Small, Company, and Enterprise licenses are one-time purchases
Who it suits
It suits IT or customer-service teams that need ticket routing, multiple support channels, and automation. Organizations choosing between hosted service and keeping data on their own database servers can consider its two deployment options.
Verdict
Jitbit Helpdesk combines ticket handling with automation, AI assistance, and several deployment options. The SaaS trial is time-limited, while the self-hosted trial has disabled features.
Plans and prices
From Jitbit Helpdesk's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| SaaS | $24 a month | Cloud-hosted monthly subscription · AI features included · SAML/SSO · Cloud hosted monthly subscription |
| Freelancer | $29 a month | 1 agent · unlimited storage · core features · iOS/Android apps · custom domain · monthly |
| Startup | $69 a month | 4 agents · unlimited storage · core features · iOS/Android apps · custom domain · unlimited AI credits · monthly |
| Company | $129 a month | 7 agents · unlimited storage · core features · iOS/Android apps · custom domain · unlimited AI credits · downloadable backup · remove powered-by branding · monthly |
| Enterprise | $249 a month | 9 agents, $29 extra · unlimited storage · core features · iOS/Android apps · custom domain · unlimited AI credits · downloadable backup · expedited support · HIPAA compliance and BAA · monthly |
| Self-hosted AI add-on | $999, paid once | Semantic knowledge-base search · AI replies · similar-article suggestions · external documentation indexing · OpenAI/Azure/Bedrock support · requires v11.22+ · one-time plus 1 year updates |
| Self-hosted AI features add-on | $999, paid once | Optional add-on · requires Jitbit Helpdesk v11.22 or newer · runs as Docker Compose stack · works with OpenAI, Azure, Bedrock · One-time + 1 year of updates |
| Small | $2,199, paid once | 10 agents · perpetual license · free upgrades for 1 year · One-time perpetual license; includes 1 year of version upgrades and support |
| Self-hosted perpetual (10 agents) | $2,490, paid once | 10 agents · unlimited end users and tickets · 12 months updates and support · perpetual use · one-time |
| Medium | $3,799, paid once | 20 agents · iOS/Android apps · API · SAML · free upgrades for 1 year · One-time perpetual license; includes 1 year of version upgrades and support |
The facts
Each one read from Jitbit Helpdesk's own pages, with the date it was checked.
What it does
- AI features
- AI can suggest knowledge-base content, summarize tickets, draft replies, categorize and route tickets, answer chats and search external or internal content.checked 15 Oct 2026
- API
- A REST API is available for hosted and self-installed deployments, with API hooks for outbound events and a base endpoint under /api.checked 15 Oct 2026
- API authentication
- API calls use HTTP Basic authentication and each action checks the permissions of the helpdesk user making the request.checked 15 Oct 2026
- Automation
- Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met.checked 15 Oct 2026
- Automation and AI
- Automation rules can route or alert on tickets, and AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base.checked 3 Oct 2026
- Changelog news
- On October 15, 2026, the SaaS changelog listed a new option to prepend text to AI replies generated by automation rules.checked 15 Oct 2026
- Channels
- Support channels include email, a live chat and website widget, a customer portal, and integrations such as WhatsApp.checked 3 Oct 2026
- Compliance
- The company states that its hosted service is GDPR compliant and HIPAA compliant, with a data-processing agreement available.checked 15 Oct 2026
- Data and AI privacy
- Jitbit says it does not use customer data to train AI models, and its support team accesses customer data only with permission.checked 3 Oct 2026
- Deployment
- The product is offered as cloud-hosted SaaS or as a self-hosted/on-premises installation.checked 3 Oct 2026
- Documentation and support
- The public documentation covers tickets, knowledge base, users, reports, administration, assets, integrations, installation and a REST API reference.checked 15 Oct 2026
- Email ticketing
- Incoming IMAP, Exchange, SMTP and Microsoft 365 messages are parsed into tickets, with replies and notifications synchronized by email.checked 15 Oct 2026
- Hardware requirements
- The published minimums are 2 CPU cores, 3 GB RAM and 10 GB free disk; the recommendation for 100-plus agents is 4-plus cores, 8-plus GB RAM and 50-plus GB SSD space.checked 15 Oct 2026
- Integrations
- Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp.checked 15 Oct 2026
- Knowledge base
- The product includes a searchable knowledge base and self-service portal where users can track their tickets.checked 15 Oct 2026
- Limit: feature gaps
- G2 reviewers say the product is easy to use but missing some desired features; TrustRadius material also calls for better reporting, user management and AI capabilities.checked 15 Oct 2026
- Limit: reporting
- Reviewers report that reporting is rigid or lacks needed capabilities, including difficulty tracking calls and limited customization.checked 15 Oct 2026
- Limit: support responsiveness
- Some GetApp reviewers complain about difficulty reaching support and describe customer service as poor despite other reviewers praising it.checked 15 Oct 2026
- MCP extensibility
- The documentation lists an MCP server integration for connecting AI coding assistants and exposes an MCP endpoint in the product changelog.checked 15 Oct 2026
The company
- Company history and location
- Jitbit says it was founded in 2005 and lists a Poole, Dorset, United Kingdom address; it describes the company as 100% remote.checked 3 Oct 2026
- Company legal name
- Crunchbase lists the legal name as Jitbit LP and identifies Alexander Yumashev and Max Al Farakh as founders.checked 15 Oct 2026
- Company profile
- LinkedIn lists Jitbit as privately held, headquartered in Edinburgh, founded in 2004 and employing 2–10 people.checked 15 Oct 2026
Money
- Free plan
- Nochecked 23 Sep 2026
Where it runs
- Limit: mobile app
- Reviewers report mobile crashes, authentication problems, delayed notifications, missing functions and black screens.checked 15 Oct 2026
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