18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Best IT Ticketing Systems in 2026
IT ticketing systems help teams log incidents and requests, assign work, track status and maintain service records. They can support self-service portals, asset records, automation, deployment and change management. Compare the features you need, such as SLA management and automation rules, alongside deployment options and pricing. If phone access matters, check whether the product has an Android app; listed…
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.1
Desk365 is a helpdesk for customer support and IT that brings tickets, assets, Microsoft Teams, and AI tools into one workspace.
Free planAndroidiOSWeb
- 4
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 5
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk is a free cloud-based help desk tool.
Free planAndroidiOSWebAPI8.0Free plan - 6
Zammad
Open sourceWebAPILinuxmacOS8.0From €9 a month - 7
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 8
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 9
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 10
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 11
Jitbit Helpdesk
Jitbit Helpdesk converts requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and external customer service.
AndroidiOSWebAPI7.9 - 12
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 13
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 14
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted7.6Free plan - 15
Znuny
Znuny is an open-source IT service management and helpdesk platform for service management, IT, and customer support.
Free planWebAPILinuxSelf-hosted7.4From $4,499 a year - 16
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 17
Web Help Desk
Web Help Desk is SolarWinds’ web-based system for handling IT support requests from internal and external clients.
iOSWebLinuxmacOS7.2 - 18
osTicket
osTicket is an open-source support ticketing system for handling inquiries received through email, web forms, and API.
Free planWebAPISelf-hosted7.1From $12 a month - 19
Infraon ITSM
WebAPISelf-hosted6.4From $19 a month - 20
OTRS
OTRS is help desk and IT service management software for customer service, IT service management, and corporate security.
AndroidiOSWebAPI6.3 - 21
Serviceaide ITSM
Serviceaide ITSM offers ChangeGear for change management and IT service management, with cloud and on-premises deployment options.
WebAPISelf-hostedWindows6.3From $2,800 a month - 22
OpenText Service Management
AndroidiOSWeb5.8 - 23
ServiceNow ITSM
ServiceNow ITSM is a paid service-management product for organizing IT requests and operational work.
AndroidiOSWeb5.8 - 24
Matrix42 Enterprise Service Management
AndroidiOSWeb5.6 - 25
USU IT Service Management
USU IT Service Management is web-based software for organizing service work across IT and non-IT departments.
Web5.0
Choosing well
Compare plans and trials
Check whether a free plan fits your team or whether you need a paid tier. GLPI and ManageEngine ServiceDesk Plus list free plans, while iTop lists a free plan.
Trial periods differ by product. Freshservice and Infraon ITSM list 14-day trials, Jitbit Helpdesk lists 21 days, and GLPI lists 45 days.
Check Android access
If staff handle tickets from a Xiaomi, Redmi or POCO phone, confirm that the product has an Android app and check what the mobile experience covers.
Web access, APIs, self-hosting, iOS and Linux are also platform options in this category, so match the deployment to your devices and workflows.
Match service workflows
Use the comparison fields to check SLA management, self-service portals, asset management and automation rules. These controls affect how requests are tracked and routed.
Review deployment and change-management support when the system will cover releases, infrastructure work or controlled service changes.
Review hosting and code
Choose between a hosted service, an API-connected setup or self-hosting according to your administration needs. Confirm deployment details before committing.
Open-source code is available from tools in this category. If you need to read or change the code, check the licence and the project’s current documentation.
Questions people ask
Do IT ticketing systems have Android apps?
Android is a platform used by products in this category, but support differs by tool. Check the product page for an Android app and its available ticket functions.
Are free IT ticketing plans available?
Yes. GLPI, iTop and ManageEngine ServiceDesk Plus list free plans. Review their limits and paid upgrade terms before choosing.
Can I try a paid ticketing system first?
Trial periods are listed for products such as Freshservice, Infraon ITSM, InvGate Service Desk, Jitbit Helpdesk, GLPI, ManageEngine ServiceDesk Plus and Matrix42.
What should an IT ticketing system manage?
Compare SLA management, self-service portals, asset management, automation rules, deployment and change management to match your service process.
Is self-hosting supported?
Self-hosted deployment is a platform option in this category. Confirm whether the product you choose offers it and what administration it requires.