18.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
Best IT Ticketing Systems in 2026
28.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
38.1
Desk365 is a helpdesk for customer support and IT that brings tickets, assets, Microsoft Teams, and AI tools into one workspace.
Free planAndroidiOSWeb
- 4
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 5
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk is a free cloud-based help desk tool.
Free planAndroidiOSWebAPI8.0Free plan - 6
Zammad
Open sourceWebAPILinuxmacOS8.0From €9 a month - 7
Alloy Navigator
AndroidiOSWebAPI7.9From $19 a month - 8
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 9
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 10
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 11
Jitbit Helpdesk
Jitbit Helpdesk converts requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and external customer service.
AndroidiOSWebAPI7.9 - 12
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 13
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 14
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted7.6Free plan - 15
Znuny
Znuny is an open-source IT service management and helpdesk platform for service management, IT, and customer support.
Free planWebAPILinuxSelf-hosted7.4From $4,499 a year - 16
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 17
Web Help Desk
Web Help Desk is SolarWinds’ web-based system for handling IT support requests from internal and external clients.
iOSWebLinuxmacOS7.2 - 18
osTicket
osTicket is an open-source support ticketing system for handling inquiries received through email, web forms, and API.
Free planWebAPISelf-hosted7.1From $12 a month - 19
Infraon ITSM
WebAPISelf-hosted6.4From $19 a month - 20
OTRS
OTRS is help desk and IT service management software for customer service, IT service management, and corporate security.
AndroidiOSWebAPI6.3 - 21
Serviceaide ITSM
Serviceaide ITSM offers ChangeGear for change management and IT service management, with cloud and on-premises deployment options.
WebAPISelf-hostedWindows6.3From $2,800 a month - 22
OpenText Service Management
AndroidiOSWeb5.8 - 23
ServiceNow ITSM
ServiceNow ITSM is a paid service-management product for organizing IT requests and operational work.
AndroidiOSWeb5.8 - 24
Matrix42 Enterprise Service Management
AndroidiOSWeb5.6 - 25
USU IT Service Management
USU IT Service Management is web-based software for organizing service work across IT and non-IT departments.
Web5.0