Infraon ITSM
The facts below are what the maker publishes about Infraon ITSM, checked and dated. Our editors have not written about it yet.
Plans and prices
From Infraon ITSM's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Essential | $19 a month | Incident Management · Email to Incident · Self-Service Portal · Standard SLA Management · Workflow Automator · Knowledge Base · $19.00 per user/monthly; $57.00/month for 3 users |
| Standard | $47 a month | All Essential features · Request Management · Multiple SLA Profiles · Marketplace Access for 3rd Party Integrations · Custom Service Request Templates · $47.00 per user/monthly; $141.00/month for 3 users |
| Professional | $57 a month | All Standard features · Problem Management · Release Management · Change Management · AI-assisted Knowledge Base Creation · Collaboration Channels for Change, Problem & Release · $57.00 per user/monthly; $171.00/month for 3 users |
| Enterprise | Priced on request | For organizations focusing on end-to-end Asset and IT Service Management · Bulk discount · 24/7 support · Customizations · Contact us |
The facts
Each one read from Infraon ITSM's own pages, with the date it was checked.
What it does
- AI ticketing
- The product says it converts 96% of support emails into fully formed, correctly routed tickets automatically.checked 5 Oct 2026
- Asset visibility
- The product tracks cloud resources, endpoints, software assets, and service dependencies through a centralized CMDB.checked 5 Oct 2026
- Change management
- Change workflows support risk-based approvals and CAB reviews, and can flag overlapping changes.checked 5 Oct 2026
- Deployment
- Infraon ITSM supports cloud, full on-premise, and hybrid deployment options.checked 5 Oct 2026
- Incident routing
- It offers GenAI-led ticket routing, automated escalation, and live asset tracking for incident resolution.checked 5 Oct 2026
- Integrations
- Infraon lists integrations including Nagios, Zabbix, SolarWinds, Slack, Microsoft Teams, AWS, Azure, GCP, Active Directory, and LDAP, with REST APIs and more than 100 third-party connectors.checked 5 Oct 2026
- Intended users
- Infraon describes its ITSM product as a fit for SaaS teams managing rising ticket volumes, requests, product issues, changes, and SLA commitments.checked 5 Oct 2026
- Purpose
- Infraon ITSM provides service management for incidents, requests, changes, assets, and self-service in one platform.checked 5 Oct 2026
- Security and compliance
- The product page describes SOC 2, GDPR, ISO 27001, and ITIL 4 as included certifications or standards, and says it logs actions and provides audit trails.checked 5 Oct 2026
- Self-service
- Its self-service portal includes AI-supported search for knowledge articles and guided solutions.checked 5 Oct 2026
- Support
- The pricing page lists 24/7 support for the Enterprise plan.checked 5 Oct 2026
The company
- Headquarters
- Bengaluru, Indiachecked 23 Sep 2026
Money
- Trial
- The product page offers a 14-day free trial with full platform access and no credit card required.checked 5 Oct 2026
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