Infraon ITSM
6.4#22 in it problem management softwareFrom $19 a monthWebAPISelf-hosted
VisitInfraon ITSM vs Znuny
What both publish
| Fact | Infraon ITSM | Znuny |
|---|---|---|
| Deployment | Infraon ITSM supports cloud, full on-premise, and hybrid deployment options. | The software can run on an organization’s own server or on a cloud provider, with optional Znuny hosting. |
| Headquarters | Bengaluru, India | Berlin, Germany |
| Integrations | Infraon lists integrations including Nagios, Zabbix, SolarWinds, Slack, Microsoft Teams, AWS, Azure, GCP, Active Directory, and LDAP, with REST APIs and more than 100 third-party connectors. | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. |
| Purpose | Infraon ITSM provides service management for incidents, requests, changes, assets, and self-service in one platform. | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. |
| Support | The pricing page lists 24/7 support for the Enterprise plan. | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. |
Infraon ITSM plans
- Essential$19 a month
- Standard$47 a month
- Professional$57 a month
- EnterprisePriced on request
Znuny plans
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
Pick Infraon ITSM if…
You want what its maker publishes above — check its page for the details.
Pick Znuny if…
Znuny suits help desks and service operations that need ticket handling, automation, self-service, and configurable workflows. It may suit organisations wanting to run the platform on their own server or use Znuny hosting.