Serviceaide ITSM
Serviceaide ITSM offers ChangeGear for change management and IT service management, with cloud and on-premises deployment options.
What Serviceaide ITSM is
Serviceaide ITSM offers ChangeGear for change management and IT service management, with cloud and on-premises deployment options. Change workflows support ITIL, DevOps, and business change, with CAB tools, calendars, approvals, impact assessment, stakeholder communications, analytics, dependency mapping, discovery imports, and audit trails. Its Service Desk covers incidents, problems, changes, and service requests, alongside a self-service portal, dashboards, and a knowledge base. Automation features include a no-code workflow designer, Luma AI virtual agent, predictive analytics, and GenAI knowledge tools. Luma is available through MS Teams, Slack, WhatsApp, WeChat, and browser widgets. Named integrations include Jenkins, Docker, Chef, Puppet, Jira, Active Directory, ADFS, SAML 2.0 SSO, Exchange Web Services, and POP3/SMTP; a RESTful API supports custom integrations. The maker says ChangeGear supports requirements including ITIL, HIPAA, GDPR, ISO, SOC 2, NERC, and FERC. Pricing is on request. The Change Management example costs $2,800 a month for 30 named cloud users, with a minimum of 10 analyst seats; licensing only.
Good
- Supports cloud and on-premises deployment
- Automates approvals and records audit trails
- Includes a no-code workflow designer
- Luma works through five named channels
- Offers a RESTful API for custom integrations
Watch out
- No free plan is listed
- Pricing is available on request
- Change Management example requires at least 10 analyst seats
- CMDB and Asset Management are add-ons
Who it suits
ChangeGear may suit organizations managing formal change processes alongside incidents, problems, and service requests. The maker highlights energy and utilities, financial services, healthcare, government, manufacturing, and education.
Verdict
ChangeGear combines change workflows with a broader service desk and automation tools. Organizations evaluating the Change Management example should account for its minimum analyst seats and licensing-only price.
Plans and prices
From Serviceaide ITSM's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Change Management | $2,800 a month | Example: 30 named cloud users · minimum 10 analyst seats · licensing only |
| ITSM - ESM | Priced on request | Minimum 500 end-user seats · licensing only |
The facts
Each one read from Serviceaide ITSM's own pages, with the date it was checked.
What it does
- Add-on limits
- CMDB and Asset Management are available as add-ons across all tiers.checked 2 Oct 2026
- API
- ChangeGear provides a RESTful API for custom integrations.checked 2 Oct 2026
- Automation and AI
- Features include a no-code workflow designer, Luma AI virtual agent, predictive analytics, and GenAI knowledge tools.checked 2 Oct 2026
- Change workflows
- It supports ITIL, DevOps, and business change workflows, with audit trails, CAB tools, change calendars, and automated approvals.checked 2 Oct 2026
- Compliance
- The maker says ChangeGear supports ITIL, HIPAA, GDPR, ISO, SOC 2, NERC, and FERC compliance requirements and records changes with an audit trail.checked 2 Oct 2026
- Implementation
- The pricing page lists typical implementation times of 8–12 weeks for Change Management and ITSM-ESM, and says final effort and services costs depend on scope, integrations, and customer requirements.checked 2 Oct 2026
- Integrations
- Named integrations include Jenkins, Docker, Chef, Puppet, Jira, Active Directory, ADFS, SAML 2.0 SSO, Exchange Web Services, and POP3/SMTP.checked 2 Oct 2026
- Intended sectors
- The maker highlights energy and utilities, financial services, healthcare, government, manufacturing, and education as sectors for ChangeGear.checked 2 Oct 2026
- On-premises requirements
- The listed technical requirements include Windows Server 2016+, Microsoft SQL Server 2016/2017/2019, .NET 4.8, IIS 10, and Hyper-V or VMware vSphere.checked 2 Oct 2026
- Purpose
- ChangeGear provides change management and IT service management, with cloud and on-premises deployment options.checked 2 Oct 2026
- Service desk
- The Service Desk offering includes incident, problem, change, and service request management, plus a self-service portal, dashboards, and knowledge base.checked 2 Oct 2026
- Support
- The maker's support page provides a ChangeGear demo portal link and directs customers to product-specific support portals.checked 2 Oct 2026
- Virtual agent channels
- The Luma Virtual Agent works through MS Teams, Slack, WhatsApp, WeChat, and browser widgets.checked 2 Oct 2026
Money
- Free plan
- Nochecked 20 Sep 2026
The company
- Headquarters
- Santa Clara, California, United Stateschecked 28 Sep 2026
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