Giva ChangeManager
Giva ChangeManager is an ITIL-aligned system for logging, reviewing, approving, and tracking Requests for Change.
What Giva ChangeManager is
Giva ChangeManager is an ITIL-aligned system for logging, reviewing, approving, and tracking Requests for Change. It provides configurable request, approval, and change-control workflows, along with ITIL-aligned defaults. Teams can use an interactive RFC calendar, weekly calendar view, real-time dashboards, and notifications to coordinate changes. Hardware and software assets tracked in Giva can be linked to change requests. ChangeManager can run independently or as a module in Giva Help Desk and ITSM products. It is available on the web, Android, iOS, and through an API; its mobile access is browser-based and requires no app download. Professional and Enterprise plans require at least five licenses. Giva includes unlimited routine technical support, setup assistance, and storage on all plans. Change request entries do not have an AI Copilot, although Giva's Knowledge Management module includes a Knowledge Copilot.
Good
- Configurable change request and approval workflows.
- Includes RFC calendars, dashboards, and notifications.
- Giva-tracked assets can link to change requests.
- 30-day trial requires no credit card.
- All plans include unlimited support, setup assistance, and storage.
Watch out
- No permanent free plan.
- Professional and Enterprise require five licenses minimum.
- Change request entries lack an AI Copilot.
- Starting price is $76/user/mo billed annually.
Who it suits
ChangeManager suits organizations in healthcare, financial services, legal, higher education, and government that need formal change control and audit trails. It can serve teams seeking a standalone system or a module in Giva's Help Desk and ITSM products.
Verdict
Giva ChangeManager centers on formal change requests, approvals, and coordination views. Its license minimum and annual starting price are important to weigh before choosing a plan.
Plans and prices
From Giva ChangeManager's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Professional | $76 a month | up to 10 agents · up to 1,500 end users/customers · 3 service desks · 3 email inboxes · annually; minimum 5 licenses |
| Enterprise | $98 a month | unlimited agents · unlimited end users/customers · unlimited service desks · unlimited email inboxes · annually; minimum 5 licenses |
The facts
Each one read from Giva ChangeManager's own pages, with the date it was checked.
What it does
- AI limitation
- Giva states that Change Request entries do not have an AI Copilot, while its Knowledge Management module includes a Knowledge Copilot.checked 29 Sep 2026
- Analytics
- Real-time dashboards, KPIs, charts and customizable widgets provide reporting and operational visibility.checked 15 Oct 2026
- API
- Giva advertises a REST API for connecting external databases and data sources.checked 15 Oct 2026
- Asset linkage
- Hardware and software assets can be linked directly to change requests.checked 15 Oct 2026
- Assets
- Hardware and software assets tracked in Giva can be linked directly to change requests.checked 29 Sep 2026
- Audit evidence
- Each change request can contain its details, files and documentation for auditors.checked 15 Oct 2026
- Calendars and visibility
- The product provides an interactive RFC calendar, weekly calendar view, real-time dashboards, and notifications to help teams see and coordinate changes.checked 29 Sep 2026
- Change outcomes
- The system records successful, unsuccessful and backed-out changes, including rejection reasons and induced problems.checked 15 Oct 2026
- Cloud delivery
- Giva describes the product as 100% cloud-based and requiring only a standard web browser.checked 15 Oct 2026
- Documentation and training
- Giva provides more than 30 short video tutorials, self-paced tours, quick-start guides, FAQs, keyboard shortcuts and release notes.checked 15 Oct 2026
- Independent integrations
- GetApp users mention Microsoft Outlook, Microsoft Azure, Google Workspace, Microsoft Entra ID, Microsoft 365 and single sign-on integrations.checked 15 Oct 2026
- Integrations
- Official integration options include LDAP/Active Directory synchronization, SAML single sign-on for Azure/ADFS, Google Apps and Okta, REST API connectivity, and Excel batch import.checked 15 Oct 2026
- Intended users
- Giva describes its audience as organizations in healthcare, financial services, legal, higher education, and government that need formal change control and audit trails.checked 29 Sep 2026
- ITIL alignment
- The product includes out-of-the-box ITIL-aligned defaults for change requests, approvals and change control.checked 15 Oct 2026
- Knowledge Copilot limitation
- There is no AI Copilot for RFC entries; the Knowledge Copilot answers from an organization’s own articles in a dedicated Azure/OpenAI environment.checked 15 Oct 2026
- Licence
- Giva’s terms describe its services and publications as commercial, reserve copyright and grant only a limited non-commercial copying permission; no open-source licence is provided.checked 15 Oct 2026
Where it runs
- Approval workflow
- Change requests can be vetted and approved through configurable approval and change-control workflows.checked 15 Oct 2026
- Browser and mobile access
- Giva says its mobile experience is browser based, requires no app download, and is cross-platform compatible with iOS and Android.checked 29 Sep 2026
The company
- Company facts
- LinkedIn lists Giva as privately held, founded in 1999, headquartered in Sunnyvale, California, with 51–200 employees.checked 15 Oct 2026
- Company facts: founder and size
- Crunchbase lists Ron Avignone as founder and product leader and estimates 51–100 employees.checked 15 Oct 2026
- Company legal name
- Giva’s terms identify the provider as Giva, Inc.checked 15 Oct 2026
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- United Stateschecked 28 Sep 2026
Money
- Independent listed price
- GetApp lists Giva from 69 per user per month and shows a 4.8 value-for-money score.checked 15 Oct 2026
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