KnowledgeOwl
KnowledgeOwl is web software for publishing knowledge bases to internal and external audiences.
What KnowledgeOwl is
KnowledgeOwl is web software for publishing knowledge bases to internal and external audiences. Plans provide one knowledge base and one author on the first three tiers, with unlimited readers. Basic supports up to 1,000 articles, Pro up to 2,500, and Business up to 5,000. Enterprise offers custom article, author, and knowledge-base allowances, plus 10,000 AI credits. The service includes custom domains, single sign-on, version history, and content analytics. Basic costs $100 a month billed monthly, while Pro costs 250.00 USD, Business 500.00 USD, and Enterprise $1,250 a month. A 30-day trial is available, but there is no free plan. KnowledgeOwl was founded in 2011 and is headquartered in Boulder, Colorado. Access is through the web, making it suitable for teams maintaining searchable documentation with controlled publishing and defined article capacities.
Good
- Supports internal and external audiences
- Unlimited readers on listed plans
- Custom domains and single sign-on
- Version history and content analytics
- Enterprise offers custom allowances
Watch out
- No free plan
- Basic, Pro, and Business allow one author
- Article limits vary by plan
- Enterprise costs 1,250.00 USD monthly
Who it suits
KnowledgeOwl suits teams publishing documentation for employees, customers, or both. It is useful when article capacity, reader access, version history, analytics, and single sign-on matter.
Verdict
KnowledgeOwl provides clear capacity tiers for hosted knowledge bases. Its trial allows evaluation, while higher plans increase article limits or introduce custom allowances.
Plans and prices
From KnowledgeOwl's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | $100 a month | 1 knowledge base + 1 author · up to 1,000 articles · 100 AI credits · 45 days analytics · monthly; annual billing saves 10% |
| Pro | $250 a month | 1 knowledge base + 1 author · up to 2,500 articles · 500 AI credits · 90 days analytics + reader reports · monthly; annual billing saves 10% |
| Business | $500 a month | 1 knowledge base + 1 author · up to 5,000 articles · 1,000 AI credits · 450 days analytics + reader reports · 99.5% SLA · monthly; annual billing saves 10% |
| Enterprise | $1,250 a month | custom content limits · 10,000 AI credits · unlimited analytics + reader reports · 99.9% SLA · monthly; custom terms |
The facts
Each one read from KnowledgeOwl's own pages, with the date it was checked.
What it does
- Access control
- Reader groups, private articles, SAML SSO, Salesforce SSO and custom author roles provide granular permissions.checked 15 Oct 2026
- Analytics
- Owl Analytics tracks searches, article performance, reader behavior and content gaps, with retention varying by plan.checked 15 Oct 2026
- API authentication
- API requests require HTTPS and basic authentication using an API key as the username and a dummy password.checked 15 Oct 2026
- API documentation
- Documentation covers authentication, scoped key permissions, pagination, query operators, formats, usage limits and an endpoint reference.checked 15 Oct 2026
- API limits
- The documented API guidance asks customers making more than 1,500 requests per five minutes to contact KnowledgeOwl.checked 15 Oct 2026
- Article limit
- 1000checked 20 Sep 2026
- Authoring
- A no-code editor supports articles, embedded media, reusable snippets, article statuses, review reminders and version history.checked 15 Oct 2026
- Availability
- The company targets 99.5% uptime, guarantees 99.5% for Business and 99.9% for Enterprise, and offers disaster-recovery procedures.checked 15 Oct 2026
- Certification
- Silly Moose LLC d/b/a KnowledgeOwl received B Corporation certification in December 2023 with a score of 80.7.checked 15 Oct 2026
- Compliance
- KnowledgeOwl states GDPR and PCI-A compliance, publishes a CAIQ assessment and says its SOC 2 audit is still in progress.checked 15 Oct 2026
- Content analytics
- Yeschecked 20 Sep 2026
- Custom domain
- Yeschecked 20 Sep 2026
- Documentation and support
- KnowledgeOwl provides a public help center, email and phone support, emergency contact coverage and release notes dating back to 2017.checked 15 Oct 2026
- Exports
- Knowledge bases can be exported as PDFs, HTML ZIP files or Markdown using the ko-markdown-export script.checked 15 Oct 2026
- Funding
- Crunchbase describes the company as operating on its own profits without outside investment.checked 15 Oct 2026
- Integrations
- Listed integrations include Slack, Zapier, Zendesk, Userlane, Ottokit, Salesforce, Microsoft Copilot and contextual widgets.checked 15 Oct 2026
- Licence
- The product is proprietary software operated by Silly Moose LLC; the terms prohibit copying, resale and unauthorized access.checked 15 Oct 2026
The company
- Company history
- The founders bought the product from SurveyGizmo and rebranded it as KnowledgeOwl in 2015 after an earlier internal project began in 2011.checked 15 Oct 2026
- Company identity
- The legal provider is Silly Moose LLC, doing business as KnowledgeOwl, headquartered at 4845 Pearl East Circle in Boulder, Colorado.checked 15 Oct 2026
- Company size
- LinkedIn lists KnowledgeOwl as privately held with 2–10 employees and headquarters in Boulder, Colorado.checked 15 Oct 2026
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- Boulder, Colorado, United Stateschecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Limit: price and customization
- Capterra reviewers say the product can be costly for small businesses and that some customization and advanced capabilities are limited.checked 15 Oct 2026
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