KnowledgeOwl
7.7#24 in knowledge base softwareFrom $100 a monthWebAPI
VisitKnowledgeOwl vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | KnowledgeOwl | Zendesk Guide |
|---|---|---|
| Article limit | 1000 | 40000 |
| Company size | LinkedIn lists KnowledgeOwl as privately held with 2–10 employees and headquarters in Boulder, Colorado. | LinkedIn places Zendesk in the 5,001–10,000 employee size range. |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Headquarters | Boulder, Colorado, United States | San Francisco, California, United States |
| Integrations | Listed integrations include Slack, Zapier, Zendesk, Userlane, Ottokit, Salesforce, Microsoft Copilot and contextual widgets. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Paid from | 100 | 55 |
| Public API | The REST API supports automation, bulk operations and integrations and is available only on selected plans. | The API reference covers ticketing, Help Center, live chat, voice, sales CRM, omnichannel routing and custom data with endpoint descriptions and examples. |
| Publishing audience | both | both |
| Rating on G2 | 4.6 out of 5 from 137 reviews | 4.3 out of 5 from 7,715 reviews |
| Rating on Gartner Peer Insights | 4.5 out of 5 from 15 reviews | 4.4 out of 5 from 1,061 ratings |
KnowledgeOwl plans
- Basic$100 a month
- Pro$250 a month
- Business$500 a month
- Enterprise$1,250 a month
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick KnowledgeOwl if…
KnowledgeOwl suits teams publishing documentation for employees, customers, or both. It is useful when article capacity, reader access, version history, analytics, and single sign-on matter.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.