18.6
KIX is open-source service management software for IT service management, enterprise service management, and technical customer support.
Free planOpen sourceAndroidiOSWeb
Best Self Service Software in 2026
28.4
GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.
Open sourceAndroidiOSWeb
38.4
Jira is a project management tool for teams that need to plan, organize and track work.
Free planAndroidiOSWeb
- 4
ManageEngine ServiceDesk Plus
AndroidiOSWebAPI8.0From $10 a month - 5
Freshservice
Freshservice is an AI-powered IT management solution designed to simplify employee experiences.
AndroidiOSWebAPI7.9From $19 a month - 6
InvGate Service Desk
AndroidiOSWebAPI7.9From $500 a year - 7
iTop
iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.
Free planOpen sourceWebAPILinuxmacOS7.9Free plan - 8
SysAid
SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.
AndroidiOSWebAPI7.9From $89 a month - 9
TOPdesk
TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.
AndroidiOSWebAPI7.8From £51 a month - 10
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb7.7From $19 a month - 11
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI7.4From $19 a month - 12
Help Scout
Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox.
Free planAPI7.2From $25 a month - 13
SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.
AndroidiOSWebAPI7.2From $39 a month - 14
KnowledgeBase.com
Free planWeb7.0From $49 a year - 15
Kustomer
Kustomer is an AI-native customer experience platform for managing customer relationships and service interactions.
AndroidiOSWebAPI6.8 - 16
Helpjuice
Helpjuice is a knowledge base platform for organizing and finding company or customer documentation.
WebAPIExtension6.7From $249 a month - 17
Zoho Desk
Free planAPI6.6From ₹420 a month - 18
TeamDynamix ITSM
AndroidiOSWebAPI6.0 - 19
Document360
Document360 provides software for creating and managing knowledge bases and documentation for customers and employees.
WebAPIExtension5.9 - 20
USU Knowledge Management
USU Knowledge Management helps IT organizations capture, maintain and deliver knowledge through AI-driven workflows, search and chatbots.
WebAPILinuxSelf-hosted5.9 - 21
HelpDocs
Web5.8From $129 a month - 22
Matrix42 Enterprise Service Management
AndroidiOSWeb5.6 - 23
Hornbill Self-Service
AndroidiOSWeb5.2 - 245.0
- 254.6