Document360
Document360 provides software for creating and managing knowledge bases and documentation for customers and employees.
What Document360 is
Document360 provides software for creating and managing knowledge bases and documentation for customers and employees. Its portal includes an editor, category management, and content analytics, while teams can publish branded public or private sites with a custom home page and custom domain. A REST API reads and writes knowledge-base content. Eddy AI provides writing assistance, content and FAQ creation, AI search and answers, glossary generation, duplicate-content detection, and an MCP server. Integrations listed include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Crowdin, Zapier, Salesforce, GitHub, and Google Analytics. Security features include AES-256 encryption at rest, TLS in transit, SSO, role-based permissions, and activity and audit logging. Document360 lists SOC 2 Type II and ISO 27001:2022, processes data in Microsoft Azure, and offers onboarding, training, a success manager, and migration help. Pricing is on request with a 14-day trial.
Good
- Public and private knowledge-base publishing
- Custom domain support
- REST API for content
- AI writing and search tools
- SSO and audit logging
Watch out
- No free plan
- Pricing depends on configured factors
- AI-generated content may need human review
Who it suits
It suits teams publishing customer-facing or internal documentation through public or private knowledge bases. Content teams needing analytics, integrations, API access, or SSO may find the listed capabilities relevant.
Verdict
Document360 covers authoring, publishing, analytics, integrations, and governance for organizational documentation. Its quote-based pricing and configuration factors should be reviewed alongside the 14-day trial.
Plans and prices
From Document360's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Customized pricing | Priced on request | Price depends on team accounts, workspaces, languages, SSO and security needs, privacy model, and AI Premium Suite usage |
The facts
Each one read from Document360's own pages, with the date it was checked.
What it does
- AI data use
- The Trust Center says customer content is not used by Document360 to train AI models and that AI-generated content may need human review.checked 7 Oct 2026
- AI tools
- Eddy AI features include writing assistance, content and FAQ creation, AI search and answers, an MCP server, glossary generation, and duplicate content detection.checked 7 Oct 2026
- API
- The platform offers a REST API to read and write knowledge base content.checked 7 Oct 2026
- Authoring
- Its knowledge base portal includes an editor, category management, and analytics for content producers.checked 7 Oct 2026
- Compliance
- The Trust Center lists SOC 2 Type II and ISO 27001:2022 among its attestations and certifications.checked 7 Oct 2026
- Content analytics
- Yeschecked 20 Sep 2026
- Custom domain
- Yeschecked 20 Sep 2026
- Data hosting
- Document360 says customer content and personal data are processed within Microsoft Azure cloud environments.checked 7 Oct 2026
- Integrations
- Listed integrations include Zendesk, Freshdesk, Intercom, Slack, Microsoft Teams, Crowdin, Zapier, Salesforce, GitHub, and Google Analytics.checked 7 Oct 2026
- Migration
- The company says it migrates existing content from sources such as Google Docs, Confluence, SharePoint, and PDFs, with standard migration included in most quotes.checked 7 Oct 2026
- Pricing factors
- The company says its quote depends on team accounts, workspaces, languages, SSO and security needs, privacy model, and AI Premium Suite usage.checked 7 Oct 2026
- Product
- Document360 provides software for creating and managing knowledge bases and documentation for customers and employees.checked 7 Oct 2026
- Public and private sites
- Teams can create a branded public or private knowledge base with a custom home page and domain.checked 7 Oct 2026
- Publishing audience
- bothchecked 20 Sep 2026
- Security
- The Trust Center describes AES-256 encryption at rest, TLS encryption in transit, SSO support, role-based permissions, and activity and audit logging.checked 7 Oct 2026
- SSO support
- Yeschecked 20 Sep 2026
- Support and onboarding
- The pricing page says each customer gets a dedicated success manager, onboarding sessions, and best-practice training.checked 7 Oct 2026
- Version history
- Yeschecked 20 Sep 2026
The company
- Founded
- 2017checked 28 Sep 2026
- Headquarters
- Londonchecked 28 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
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