iET Enterprise Service Management
- Android app
- Yes
- Runs on
- Android, api, iOS, Web, Windows
Summary
iET Enterprise Service Management helps organizations digitize service processes across business divisions and departments. Teams can reuse iET ITSM processes and applications in areas such as administration, customer service, and supplier management. The platform supports service management, xRM, human resource management, facility management, client management, and customized applications. Forms and workflows can be tailored in iET Developer Studio, while iET Integration Center connects third-party systems and data such as HR, materials logistics, and purchasing. Reporting includes standard reports, customizable analysis, ad-hoc reports, and graphical or list-based views. Listed technology includes a responsive web client, a Microsoft .NET Framework smart client, MS SQL and Oracle databases, and web services, XML, and JSON exchange. Mobile integration covers iOS and Android, with an API interface. Security listings include two-factor authentication using time-based one-time passwords and hash-based passwords. Deployment is available both ways. Pricing is on request.
Who it is for
It suits mid-size and large enterprises seeking service workflows for IT and non-IT departments. Organizations needing workflow customization, integrations, and enterprise service management applications may find its scope relevant.
What is good
- Reusable service processes across departments
- Customizable forms and workflows
- Integrates HR, logistics, and purchasing data
- Mobile integration for iOS and Android
- Includes reporting and two-factor authentication
What to know first
- Pricing requires contacting sales
- Listed smart client is based on Microsoft .NET Framework
Verdict
iET Enterprise Service Management brings service processes, business applications, reporting, and integrations into one enterprise platform. Its pricing and licensing details require a sales inquiry.
iET Enterprise Service Management plans and pricing
All plansCompared on enterprise service management software
- Non-IT departments
- Yesiet-solutions.com
- Service catalog
- Yesiet-solutions.com
- Workflow automation
- Yesiet-solutions.com
- Employee portal
- Yesiet-solutions.com
- Knowledge base
- Yesiet-solutions.com
- Asset management
- Yesiet-solutions.com
- Deployment
- bothiet-solutions.com
Facts
- Purpose
- The platform supports enterprise service management to digitize service processes across business divisions and departments.iet-solutions.com · 3 Oct 2026
- Service workflows
- Organizations can reuse iET ITSM processes and applications in areas such as administration, customer service, and supplier management.iet-solutions.com · 3 Oct 2026
- Customization
- Forms and workflows can be adapted with iET Developer Studio, a graphical development environment.iet-solutions.com · 3 Oct 2026
- Business applications
- The platform is used for service management, xRM, human resource management, facility management, client management, and customized applications.iet-solutions.com · 3 Oct 2026
- Integration
- The platform supports third-party integration through iET Integration Center, including data from HR systems, materials logistics, and purchasing.iet-solutions.com · 3 Oct 2026
- Reporting
- The product datasheet lists standard reports, customizable analysis, ad-hoc reports, and graphical or list-based analysis.iet-solutions.com · 3 Oct 2026
- Supported technology
- The datasheet lists a responsive web client, a smart client based on Microsoft .NET Framework, MS SQL and Oracle database support, and web services, XML, and JSON data exchange.iet-solutions.com · 3 Oct 2026
- Mobile and API
- The datasheet lists an API interface and integration of mobile devices running iOS and Android.iet-solutions.com · 3 Oct 2026
- Security
- The datasheet lists two-factor authentication with time-based one-time passwords and hash-based passwords.iet-solutions.com · 3 Oct 2026
- Browser support
- The datasheet lists support for Edge, Firefox, and Chrome.iet-solutions.com · 3 Oct 2026
- Intended customers
- iET Solutions describes its service management solutions as serving mid-size and large enterprises and says it works across industry sectors.iet-solutions.com · 3 Oct 2026
- Support and training
- iET Solutions offers training for Enterprise Technology administrators and developers, including a five-day administration course.iet-solutions.com · 3 Oct 2026
- Pricing
- The vendor directs customers to contact its sales team for pricing, licensing, upgrades, and renewals.iet-solutions.com · 3 Oct 2026
Company
- Headquarters
- Canton, Massachusetts, United Statesiet-solutions.com · 28 Sept 2026
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Sources
- iet-solutions.com/products/iet-enterprise-technology/· checked 3 Oct 2026
- iet-solutions.com/assets/eng_iet_enterprise_ds.pdf· checked 3 Oct 2026
- iet-solutions.com/about/· checked 3 Oct 2026
- iet-solutions.com/services/training/· checked 3 Oct 2026
- iet-solutions.com· checked 28 Sept 2026