iET Enterprise Service Management

What iET Enterprise Service Management is

iET Enterprise Service Management helps organizations digitize service processes across business divisions and departments. Teams can reuse iET ITSM processes and applications in areas such as administration, customer service, and supplier management. The platform supports service management, xRM, human resource management, facility management, client management, and customized applications. Forms and workflows can be tailored in iET Developer Studio, while iET Integration Center connects third-party systems and data such as HR, materials logistics, and purchasing. Reporting includes standard reports, customizable analysis, ad-hoc reports, and graphical or list-based views. Listed technology includes a responsive web client, a Microsoft .NET Framework smart client, MS SQL and Oracle databases, and web services, XML, and JSON exchange. Mobile integration covers iOS and Android, with an API interface. Security listings include two-factor authentication using time-based one-time passwords and hash-based passwords. Deployment is available both ways. Pricing is on request.