Marval MSM
Marval MSM is an IT service management platform for coordinating consistent service processes across an organisation.
What Marval MSM is
Marval MSM is an IT service management platform for coordinating consistent service processes across an organisation. Its scope includes IT, HR, shared services, facilities, estates, and risk and compliance. Core tools manage incidents, major incidents, requests, problems, changes, and routine tasks, alongside service asset management, a CMDB, stock control, outage tracking, dashboards, analytics, and continual service improvement. Users have web self-service, a mobile interface with offline synchronisation, knowledge management, and real-time chat. Workflow and governance capabilities include a dynamic workflow builder, risk assessment, supplier management, and service-level management for SLAs, OLAs, and UCs. Administrators can configure the system with a visual drag-and-drop request designer; Marval says this can be done without requiring a consultant call. MSM is web-based, needs no client installation, and is available in cloud or on-premise deployments. A GraphQL API layer and integrations including Teams, Slack, Jira, and Azure are listed. Marval says data can remain under the customer’s legal jurisdiction and reside in a chosen region. The product is described as compatible with ITIL and ISO/IEC 20000. Pricing is on request.
Good
- Manages incidents, requests, problems, and changes
- Includes asset management, CMDB, and stock control
- Offers web self-service and mobile offline synchronisation
- Supports cloud and on-premise deployments
- Lists a GraphQL API and multiple integrations
Watch out
- Pricing is available on request
- Requires configuration for an organisation’s service processes
- Cloud or on-premise deployment must be selected
Who it suits
Marval MSM may suit organisations managing service processes across IT and areas such as HR, facilities, shared services, and risk and compliance. Its deployment options and data-residency approach may matter to organisations with specific hosting or jurisdiction needs.
Verdict
Marval MSM covers a wide range of service-management processes, users, and deployment options. Its pricing requires a request, so organisations should discuss scope and configuration needs with Marval.
The facts
Each one read from Marval MSM's own pages, with the date it was checked.
What it does
- API
- The MSM page describes an all-new GraphQL API layer and names Teams, Slack, Jira, and Azure as integration examples.checked 10 Oct 2026
- Assets and reporting
- The suite lists service asset management, CMDB, stock control, outage tracking, dashboards, analytics, and continual service improvement.checked 9 Oct 2026
- Configuration
- The platform includes a visual, drag-and-drop request designer for configuring requests.checked 10 Oct 2026
- Core features
- Its listed capabilities include incident, request, problem, and change management, service reporting, asset management, a service catalogue, and risk assessment tools.checked 10 Oct 2026
- Deployment
- Marval says its service management solutions are available in the cloud or on premise.checked 10 Oct 2026
- Enterprise use
- MSM supports service management across IT, HR, shared services, facilities, estates, and risk and compliance.checked 10 Oct 2026
- Integrations
- The integration platform lists Teams, Slack, SharePoint, Google Maps, Azure DevOps, OpenAI, Jira, Twilio, Marval Projects, Azure Entra, Pushover, and StatusPage integrations.checked 10 Oct 2026
- Performance
- Marval says the rewritten MSM backend cuts request load times by 75% or more and includes high availability and load balancing as standard.checked 10 Oct 2026
- Product
- Marval MSM is an IT service management platform for delivering consistent, measurable service processes across an organisation.checked 10 Oct 2026
- Purpose
- Marval MSM is an IT service management platform for delivering consistent, measurable service processes across an organisation.checked 9 Oct 2026
- Security and data residency
- Marval describes MSM as sovereign-first and says data can be deployed in a chosen region under the customer's jurisdiction.checked 10 Oct 2026
- Security controls
- The product page lists intelligent security controls and describes the deployment as secure and scalable.checked 10 Oct 2026
- Self-service and mobile
- MSM includes web self-service and a mobile interface with offline synchronisation.checked 10 Oct 2026
- Standards
- The product page says MSM is compatible with ITIL and ISO/IEC 2000.checked 10 Oct 2026
- Support
- The product page lists staff training, and the integration page describes a virtual agent that answers common service requests 24/7.checked 10 Oct 2026
- Support and training
- The MSM page lists staff training and says Marval works with customers on service improvement plans and ITSM good practice.checked 9 Oct 2026
- Workflow and governance
- MSM includes a dynamic workflow builder, risk assessment tools, supplier management, and service level management for SLAs, OLAs, and UCs.checked 9 Oct 2026
The company
- Company history
- Marval says it was founded in 1989 and that it was an original co-author of ITIL.checked 9 Oct 2026
- Founded
- 1989checked 28 Sep 2026
- Maker
- Marval says it was founded in 1989 and has worked in service management for over 37 years.checked 10 Oct 2026
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